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Work Background
Enterprise NationCommunity Manager
Jul. 2024London Area, United KingdomPassionate about supporting small businesses, I work as a Community Manager within the Marketing & Community team. I look after and manage the paid adviser membership, oversee community engagement ensuring our community receives the support, connections, and opportunities they need to grow, and I organise in-person community events (such as our new, Business Speed Dating) to help faciliate meaningful interactions. Additionally, I support the community on the Help to Grow Management Course - a government backed business support programme.
The Startup GuyFounder & Speaker
Jun. 2024London Area, United KingdomWith my channel, Side Hustle, I am Inspiring the next generation to start their own business through talks in schools and groups around the UK. When I was at school, building a business wasn't always something that was made an option. After A-Levels I decided not to go to university and started working, and it was then that I realised I could start my own business. Using a recipe from my Grandmother I developed a brand of condiments that took me all around the UK, and from then on I have been building startups - some have worked and I have sold, and some haven't! Through this journey I have gained a wealth of knowledge in building businesses and brands, and what to do and what not to do, and I want to share this passion with young people who might want to do the same (or maybe don't know that starting a business is an option!). Side Hustle YouTube: https://youtube.com/@ryantindall?si=7BuCaCiePh5N86fb
GB NewsWork Experience
Feb. 2024 - Feb. 2024London Area, United KingdomDuring my work experience at GB News, I worked closely alongside the producers to support in any capacity that I could to allow me full exposure to how the show operates. -Assisting the Producers with research tasks -Sourcing and contacting guests to appear on the show
-Compiling headlines and sub headings
Kit KeeperCommercial Partnerships Manager
Jan. 2024 - Jun. 2024London, England, United KingdomSecuring commercial partnerships in the education, retail and property sector in order to drive new customer acquisitions for Kit Keeper within the UK and Ireland. I work closely with the CEO on strategy, implementing ideas, and being creative in all aspects of partnerships. Key responsibilities
-Relationship management with external partners
-Identifying and securing new partnership leads
-Supporting the outsourced marketing team on digital campaigns and our SEO strategy
The Magic of Things LtdHead of Digital Strategy & Community
Aug. 2022 - Dec. 2023London, England, United KingdomWorked closely with the CEO & COO to drive business growth and community engagement, while managing multiple cross-functional projects in a fast-paced, high-impact environment. -Cultivated and strengthened strategic partnerships to enhance community value, boost revenue, and expand brand presence across digital and in-person channels
-Oversaw the Customer Support team, improving community satisfaction and loyalty -Built and nurtured an external Affiliate & Influencer network to grow and engage our brand community
-Coordinated with marketing agencies to deliver consistent and impactful communications, including digital advertising and PR campaigns
-Led global community-focused initiatives in partnership with external stakeholders
-Managed inbound group bookings and events at UK venues, fostering client relationships and driving retention
-Streamlined scheduling and logistics across global venues to support seamless community and customer operations
-Supported the CEO in day-to-day business functions, acting as a central point of coordination for internal teams and external partners
The Magic of Things LtdDigital Strategy / Business Support
Jan. 2021 - Aug. 2022London, England, United KingdomA collection of venues offering interactive cocktail making experiences across the UK & USA. My role started off focusing on all digital aspects of the business and transitioned into more of a business support role assisting the founders with multiple projects/tasks. -Identified and cultivated new partnership opportunities to strengthen brand presence
-Oversaw all aspects of brand communications, including the management of Digital Ads, Affiliate
programs, and collaboration with PR Agencies
-Took the lead on global projects with external partners, strategically optimising revenue in venues
-Built and managed a Customer Support team, enhancing the customer experience across all venues
-Recruited, trained and managed the customer support team
-Lead event management planning and group bookings across all venues worldwide
-Made effective use of CRM software, conducting research and produced reports to inform and support
business decisions
-Implemented a new customer support process and telephone queue system
-Set up an Affiliate Program that generates revenue in excess of £1M per year
University of East LondonVolunteer Mentor
Apr. 2020 - Feb. 2021As a business Startup Mentor, I was invited by the University of East London to coach third year fashion students wanting to plan and grow their own startups. I supported the process of developing ideas from initial concept to detailed business planning. In this role I was able to share my knowledge of building startups, e-commerce platforms, marketing strategies and the fashion industry supply chain. I met regularly with students to review the progress, identify priorities and set goals.
AmoThreadsStartup Founder
May. 2019 - Jan. 2021London, United KingdomAn online marketplace connecting designers and suppliers to sustainable, deadstock fabric. I founded the company from inception and built it to a revenue generating platform that was purchased by a supplier. -Spearheaded the entire life cycle of a startup, playing a pivotal role in its growth and success
-Built a customer journey that ensured exceptional satisfaction and fostered repeat business by seamlessly guiding customers from initial contact to fulfillment
-Facilitated client interactions and supplier negotiations, ensuring order fulfillment and maintaining high customer satisfaction ratings
-Actively sought out and identified strategic collaboration opportunities
AmoExplore LtdCo-Founder & Customer Experience Manager
Jan. 2019 - Feb. 2024London, United KingdomA holding company for a holiday let in the seaside town of Whitby. My main role here was being the main point of contact for all guest communications and managing an external cleaning and maintenance company. -Manage property advertising and listings to ensure a seamless guest experience
-Provide end-to-end oversight of guest interactions, from initial inquiries through booking and during their stay
-Establish and implement efficient procedures for guest check-in, check-out, and orientation Effectively address any property maintenance issues to enhance guest satisfaction
-Achieved Super Host status with consistent positive reviews
-Built a loyal base of repeat guests and increased occupancy from 0% to 90% in nine months
AmoChefStartup Founder
Nov. 2017 - Sep. 2019London, United KingdomAmoChef is an online marketplace connecting chefs with people wanting to explore the world through food and entertain in the comfort of their own home. Working directly with customers to understand their specific requirements and ensure that their event or occasion was a special and memorable experience. Overseeing the customer journey, marketing, advertising and securing all key partnerships.
Just JellyFounder
Jan. 2013 - Jan. 2025Just Jelly is a line of premium condiments based on a family recipe. I created and built the brand which sells its products to over 25 retailers including farm-shops, delis and food halls across the UK. Key achievements in the role include: -Building and scaling a startup, aged 20, that quickly gained interest from suppliers -Representing the product at the BBC good food show and invited to pitch to multiple retailers
-Being selected to exhibit at the Houses of Parliament to represent successful young startup businesses
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