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Work Background
Rapid Hire ProCopywriter
Jul. 2024 - Apr. 2025Created tailored ad copy in the tone/style of multiple clients for social media and texting campaigns, web career pages, and job descriptions
Created email, mailer, text, and call ad copy for nurture, re-engagement, and follow-up campaigns
Created text/email ad copy in multiple voices/styles for recruiting workflow automations
United AirlinesSocial Media Communications Specialist
Aug. 2020 - Aug. 2023Communicated with customers on multiple social platforms to resolve challenges with personalized, empathetic responses while maintaining the United brand tone and voice.
Provided consistent answers to policy questions, including transforming corporate verbiage into understandable, customer-facing responses.
Escalated potentially brand damaging trends, influencers, or media events to protect brand safety.
Collaborated cross-functionally with numerous internal teams to maintain customer service that preserves trust and brand loyalty.
Proactively brainstormed with management to find gaps in training/development and on initiatives to improve overall team performance while aiding in the on-the-job training.
Managed a business group’s content calendar and email campaigns for monthly articles/events.
United AirlinesSocial Media Engagement Associate
Jun. 2017 - Aug. 2020Chicago, ILManage social media conversations and resolve concerns using brand voice through Facebook, Twitter, and Instagram.
Identify trends, influencers, and potential adverse events to escalate when appropriate.
Develop cross-functional collaboration with a focus on quality service delivery and trust.
Analyze data analytics for Facebook Japan team.
tronc (formerly Tribune Publishing)Classified Editing Supervisor
Sep. 2016 - Jun. 2017Chicago, ILCreated and processed advertising packages to prospective customers via online, email, and phone.
Managed a team of 8-12 people with strong job knowledge and resources to successfully complete projects.
Guaranteed client satisfaction and retention by ensuring accuracy of ads and listings.
tronc (formerly Tribune Publishing)Classified Advertising Representative
Nov. 2015 - Sep. 2016Chicago, ILCreated and processed advertising packages to prospective customers.
Maintained client satisfaction and retention by ensuring accuracy of ads and listings.
Horseshoe CasinoLead Valet Attendant
Sep. 2014 - Nov. 2015Hammond, INDelivered guest vehicles smoothly and met diverse needs of valet customers.
Entered guest vehicle information and location in computerized valet parking system.
Issued and collected claim tickets and processed valet parking fees.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Determined customer needs by asking relevant questions and listening actively to responses.
Motivated team to complete tasks effectively and with the proper safety precautions.
Horseshoe CasinoValet Ticket Writer
Jun. 2014 - Aug. 2014Hammond, INAssigned and verified vehicle claim tickets upon arrival and retrieval.
Monitored and documented guest traffic flow in valet lot.
Determined customer needs by asking relevant questions and listening actively to responses.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Horseshoe CasinoValet Attendant
Apr. 2014 - May. 2014Hammond, INDelivered guest vehicles smoothly and met diverse needs of valet customers.
Entered guest vehicle information and location in computerized valet parking system.
Determined customer needs by asking relevant questions and listening actively to responses.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Horseshoe CasinoCoat Check Attendant
Oct. 2013 - Mar. 2014Hammond, INProcessed and returned all customer possessions efficiently.
Answered guest's questions about property amenities and services with knowledgeable assistance.
Handled cash, made accurate change, and maintained balanced cash drawer.
Maintained a clean and organized, professional atmosphere.
New Harmony TheatreTheatre Marketing Intern
Jan. 2013 - May. 2013Evansville, IndianaIncreased Playbill advertisements using email marketing.
Developed a strategic plan to increase NHT ticket sales and USI Theatre marketing programs.
Developed a letter of interest for area churches to NHT to work in tandem with the summer musical.
Increased season and single ticket sales by contacting previous ticket holders by phone.
U.S. Department of StatePassport Agency Intern
May. 2012 - Jul. 2012Chicago, ILEducated and collected appropriate documentation for agent review in-person and by phone. Provided customer service assistance with questions and concerns over the telephone.
Batched, sorted, located, edited, scanned, and issued appropriate passport documentation. Trained on illegal documentation, different cultures, identify fraud and identity theft, as well as other topics.
University of Southern IndianaUC Student Manager for USI Special Events
Jan. 2011 - May. 2013Evansville, IndianaManaged day-to-day logistics for all operational/student programs and special events on campus.
Assisted with issues independently and with a team to guarantee all events were a success.
Organized schedules for events/services to maintain desired coverage and performance levels.
Used customer service and analytical skills to resolve concerns.
Kohl's Department StoresPOS Associate
Aug. 2010 - Dec. 2010Evansville, IndianaPerformed cashier duties while providing superior customer service.
Assisted other departments to stock, clean, and organize products.
University of Southern Indiana RFWCIntramural Scorekeeper/Umpire
Sep. 2009 - Dec. 2012Evansville, IndianaPerformed umpire and scorekeeping duties throughout the school year.
Completed training in multiple sport areas.
Highland Youth Softball AssociationSoftball Umpire
May. 2005 - Jul. 2011Performed umpire duties for summer softball leagues for ages 8-16 years old.
Completed yearly training.
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