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Work Background
The Relief ConsultantsDIRECTOR OF CONSULTANTS
Jan. 2020RemoteBottom-line business and consultant management accountabilities including: overseeing and managing corporate productivity, performance, business development, and talent acquisition; recruit, vet, and onboard 500 clients collecting $ 10 millions in unemployment benefits and various governmental programs with the IRS. Write appeals and represent claimants throughout hearings with Unemployment Insurance Appeals Board and IRS appeal offices, winning 100% of appeals filed, resulting in highly profitable, efficient and smooth flowing operations. Onboard and train 30 new successful consultants assisting company reach $20 million in revenue. Work daily with the unemployment department and IRS offices addressing errors on cases, and supporting documentation to successfully unlock clients’ benefits.
OTBHome无界Purchasing Manager
Sep. 2016 - Aug. 2019Greater San Diego AreaDemonstrated strategic “hands-on” management of all daily operations while spearheading purchasing activities for interior design firm and home goods retail store with over $5 million in annual revenues. Streamlined processes, significantly increased operational efficiency, improved ROI, on-boarded 50 new vendors, and built strong relationships with 100 vendors enabling improved pricing and terms. Led vendor relations, developed strategic plans for merchandise needs and programs, and managed purchasing functions for American, Canadian, European, Vietnamese, and Japanese markets. Conducted financial analysis and margin management, reviewed pricing on items, tracked KPI’s to improve pricing, maintained favorable margins, and increased overall operational profitability. Developed vendor relationships at trade shows, vetted new providers, worked with stakeholders to negotiate terms/conditions for products, identified and resolved issues. Managed purchasing projects for residential and commercial contracts in San Diego and China, developed and executed comprehensive implementation plans, created project charter, outlined purchasing requirements, and led change management actions while adhering to established resource guidelines, standards, and processes. Spearheaded project to secure new trademarks with the USPTO office with accountability for reviewing application process, evaluating validity of new trademarks, and interacting with officials on uniqueness of applications; secured approval for trademarks for bedding and accessory lines. Spearheaded purchasing activities for interior design firm and home goods store with over $5M in annual revenue; led relations with over 100 vendors, developed strategic plans for merchandise programs, and maintained quality. Managed purchasing functions for global markets, streamlined processes, increased operational efficiency, improved ROI, and onboarded 50 new vendors.
Le Tiffany's LLCFounder/Operations Manager
Nov. 2011 - Aug. 2016Greater San Diego AreaFounded and managed cafe with $500,000 in annual revenues, analyzed expense reports, led business communications, and spearheaded special business operations improvement project. Project managed total build-out of new facility, vetted and selected contractors and vendors, and oversaw daily progress through to grand opening. Crafted new Standard Operating Procedures (SOP’s), developed and delivered staff trainings, focused on services and processes, and upsold opportunities with accountability for employment actions including: creating schedules, conducting regular meetings to review past performance, and future improvements, and resolving issues while implementing viable solutions. Oversaw marketing actions for Yelp, Facebook, and Instagram, improved awareness, and directly increased revenues. Achieved successful business exit selling café for profit in 2016. Founded and managed cafe with with 5 employees;over 500k in sales a year, analyzed revenue and expense reports, led business communications, and spearheaded special business operations improvement projects. Secured lease for new facility, vetted and selected contractors and vendors, and oversaw day to day progress until grand opening. Crafted new Standard Operating Procedures, outlined daily operating tasks, customer service standards, and other store policies; updated SOPs to ensure optimal productivity, efficiency, and profitability. Developed trainings, focused on services and processes, sales, client relations, and customer service; well-educated staff enabled cafe to retain repeat customers, exceed all health and safety expectations, and increase revenue. Responsible for employment actions including creating schedules, conducting regular meetings to review performance, future improvements, and resolve issues, and led recruitment of new qualified personnel.
NovellBuyer
Jan. 2011 - Nov. 2011Provo, Utah AreaOversaw purchasing activities for international software and services company, and acted as liaison to corporate offices in Europe. Oversaw purchasing for software and services company; led vendor relations, developed strategic plans for product needs, implemented pricing strategies, and acted as liaison to offices in EU, the Middle East, and Africa. Led ongoing negotiations with new and existing vendor partners, able to secure favorable pricing while reducing total processing and shipping times to meet all budget and time constraints.
Gestion O' TahitiBusiness Development Manager
Jan. 2009 - Jan. 2010Tahiti, French PolynesiaManagement and oversight of sales team leadership of 15 personnel for financial investment institution, prepared and presented proposals to prospect leadership, and strategically negotiated and closed new business. Led training and development of 15 sales representatives, built-out sales training and documentation, led review meetings, and support sessions. Promoted from Business Advisor to Business Development Manager as a result of doubling revenues, job performance excellence, industry knowledge, and a proven track record. Proactively prospected and identified commercial clients, utilized comprehensive CRM, and public records databases to track leads; oversaw client relationship management, and led consistent communications. Focused on maintaining ties, nurturing relationships, securing contracts, improving client satisfaction, and substantially expanding referral pipeline. Oversaw team leadership of financial investment institution; managed team of 15, guided prospects through discovery phase, prepared and presented proposals to prospect leadership, and negotiated and closed new business. Promoted from Business Advisor to Business Development Manager after doubling revenues. Prospected commercial clients, utilized comprehensive CRM and public databases to track leads, led cold and warm outreach, and presented and negotiated contracts; able to secure further meetings and onboarded 200 new clients. Oversaw client relations, led communications, focused on nurturing relationships, and provided ongoing updates, and delivered issue resolution when needed; secured high customer satisfaction with profitable referral pipelines. Drove contract proposals, worked with stakeholders to gain understanding of businesses, timelines, and transaction requirements, crafted proposals, and led communications and continual follow up with stakeholders; improved number of new contracts.
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