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Work Background
Junior Restaurant & LoungeOperations Manager
Oct. 2023 - May. 2024Roseville, California, United StatesDeveloped and implemented operational procedures to ensure quality standards are met. Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Performed cost analysis for various projects to determine budget requirements. Analyzed data from daily reports to identify trends in production performance metrics.
Created detailed reports on the performance of individual departments within operations. Developed key performance indicators to measure effectiveness of operational processes. Implemented innovative strategies that reduced operating costs while maintaining high lev
of customer satisfaction.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Provided technical expertise in the design and implementation of automated systems used in the operations department.
Assessed employee development needs and provided feedback on their progress towards
meeting goals.
Aim Higher Inc.Executive Assistant
Jun. 2023 - May. 2024Rocklin, California, United StatesAnswered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Handled confidential documents in an organized fashion according to established proto Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Provided secretarial and office management support while building cooperative working relationships.
Responded effectively to sensitive inquiries or complaints. Coordinated appointments, meetings and conferences.
Answered questions from customers regarding products and services offered by the compa Managed database systems containing customer contact information.
Scheduled appointments between clients and customers and internal staff members. Ensured efficient operation of office equipment such as printers, copiers and fax machines. Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
UMAI Savory Hot DogsGeneral Manager
May. 2022 - Dec. 2022Sacramento, California, United StatesManaged all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions. Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficien operations.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Built and maintained loyal, long-term customer relationships through effective account management.
Tracked monthly sales to generate reports for business development planning.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Led employee evaluations with constructive feedback to boost performance.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
am Lead, Walmart, April 2020-April 2022
WalmartTeam Lead
Apr. 2020 - Jan. 2022Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Trained new staff in relevant processes and procedures.
Delegated daily tasks to team members to optimize group productivity. Delegated tasks appropriately according to individual skill sets.
Resolved escalated customer complaints or queries promptly and efficiently. Monitored team progress and enforced deadlines.
Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
Identified opportunities for process improvements, implementing changes when required. Monitored team performance against targets, taking corrective action where necessary. Motivated staff through positive reinforcement techniques.
Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Ensured compliance with company policies and procedures throughout the team. Developed strategies to increase team productivity and improve customer service levels.
rver, Brookfield's Restaurant, January 2018-March 2020
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