Holly Chapman

Head of Service Excellence @Informa PLC

Business Development ManagerPartnerships ManagerTech SupportSales & BizDevChief Customer Officer (CCO)Customer Success ManagerCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerAssistantPersonal AssistantExecutive AssistantAccount ManagerBI AnalystProject CoordinatorITCustomer ServiceConsultingCustomer Researcher🏐 SportsClient Relations SpecialistProduct ManagerProject ManagerBusiness AnalystCoachEngagement Manager

Holly Chapman is the Head of Service Excellence at Informa PLC, where she spearheads transformative strategies that drive digital growth and enhance customer engagement across global markets. With over 15 years of experience in the tech industry, Holly is renowned for her ability to integrate cutting-edge technologies with market & Customer insights, leading to a 30% decrease in operational overheads over the past two years. Prior to joining Informa, she held pivotal roles at leading tech firms, where she successfully launched several award-winning products. Holly is a passionate advocate for diversity in tech, actively mentoring young professionals and championing inclusive workplace initiatives.