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Work Background
EnergageAccount Executive
Oct. 2024
EnergageSales Development Representative/Participation Specialist
May. 2023 - Oct. 2024
ChattrSales Development Representative
Mar. 2023 - Apr. 2023United States
REVGENSales Development Representative
Mar. 2023 - Apr. 2023
Centauri Health Solutions, IncSupervisor Team Leader, Eligibility Enrollment
Jun. 2016 - Aug. 2022Cleveland, OH/RemoteDelivered strategic leadership to team members on customer service techniques and performance improvement tactics. Ensured administration of government healthcare eligibility services to clients by leading a team of 19+ associates. Planned, coordinated, and chaired several team and individual meetings to articulate on improvement areas and guide on application of best practices. Provided proactive support to cross-departmental management leveraging competencies cultivated through various cross-training exercises.
Selected Achievements:
• Built, trained, and led top-performing teams to achieve corporate vision.
• Developed effective workflow processes and tracked daily productivity.
• Remained abreast of Medicaid and Medicare policy changes and communicated reforms with team and across service line. • Secured as well as expanded a contract with company’s biggest clients for outstanding performance of my team.
• Fostered and nurtured constructive relationship with team members aimed at ensuring prompt resolutions for associated issues.
Centauri Health Solutions, IncDisability Case Manager
Jun. 2015 - Jun. 2016Cleveland, Ohio, United StatesAssessed Social Security claimant needs and assisted with completing/submitting documents to SSA, communicating with adjudicators, and filing appeals for denials. Enforced execution of regulatory guidelines and corporate polices in all routine activities. Adjudicated and managed complex appeals and seamless disability claims from initial claim to return to work within strict service level agreements.
Selected Achievements:
• Managed individual referrals for community services, advocated for client needs, and assisted with services administration.
• Enhanced operational effectiveness and streamlined workflow by leveraging core management competencies.
• Delivered comprehensive assistance to individuals with navigating social security disability process and managing high caseloads.
Centauri Health Solutions, IncAccount Representative, Eligibility Enrollment
Apr. 2014 - Jun. 2015Cleveland, Ohio, United StatesCooperated closely with hospital staff to get applications submitted for self-pay patients. Submitted Medicaid applications, collected eligibility evidence, coordinated with county caseworkers to process applications, and filed state hearings for improper denials. Handled phone calls and emails from applicants, caseworkers, and hospital staff while processing at least 26 cases per day.
Selected Achievements:
• Exceeded Key Performance Indicators (KPIs) while managing a caseload of 200+ individuals needing Medicaid coverage.
• Ensured compliance with quality standards, Medicaid guidelines, and company SOPs by monitoring day-to-day operations.
Teletech Inc.Technical Support Representative
Nov. 2012 - Mar. 2014Amherst, OhioProvided technical support and customer service via phone and online chat.
Support of Windows and Mac OS.
Installation and training of various software and hardware, such as Microsoft Office and
printers.
Proficient in regular sales of individual services as well as yearly plans.
Increased call metric performance month-over-month.
Giant Eagle, Inc.Crew Lead, Get Go
Oct. 2009 - Aug. 2012Westlake, OhioWorked in team environment to maintain high levels of productivity.
Settled crew member disputes by addressing problems quickly and providing successful
mediation.
Monitored inventory and requested items for restocking.
Discussed daily work requirements with crew and assigned skills-based tasks to enable
completion of work.
Trained employees in time management and proper ways to complete job duties.
Monitored team members to verify work quality and address concerns.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Instructed crew members in safe work practices and methods to reduce work-related injuries.
Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from
customer premises.
Pitched in to help with short-staffed locations.
Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain
safe work environment.
Communicated effectively with upper management, team members and customers to keep
everyone informed.
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