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Work Background
OracleDirector, Product Management OCI Data Science
Jan. 2021 - Jan. 2025United KingdomFollowing on from successes in the AI for CX Application space, I moved to the team responsible for Data Science Infrastructure Services, enabling large-scale ML model development, training, and deployment. I leverage my experience in AI-driven marketing technology to build scalable, high-performance platforms that support LLMs, Generative AI, and traditional ML workloads. Key Responsibilities:
- ML Model Training & Deployment: Deliver platform capabilities for scheduling, monitoring, and orchestration of LLMs, GenAI, and traditional ML workflows.
- Scalability & Compute Optimisation: Enable distributed training across bare metal & VM-based GPU clusters, handling large model artefacts (~400GB+) for high-scale AI applications.
- Cross-Functional Leadership: Partner with data scientists, ML engineers, infra teams, and product leaders to streamline model development and operationalisation.
- Performance & Reliability: Drive improvements in job scheduling, model monitoring, and infrastructure resilience to support mission-critical AI workloads.
- AI & MLOps Enablement: Build features to simplify model experimentation, tuning, deployment, and governance, ensuring smooth transitions from research to production.
OracleDirector, Product Management AI/ML SaaS Applications
Dec. 2016 - Jan. 2021Reading, England, United KingdomDrove the vision, strategy, and execution of AI-powered CX solutions. My role was at the intersection of technology, business, and customer experience, ensuring our products deliver measurable value to Oracle Customers. Oracle AI for CX SaaS Applications: Marketing (Best Time & Channel), Sales (Next Best Sales Action), Service (Ticket Routing & Response) Key Responsibilities:
- Product Strategy & Roadmap: Define and execute a long-term product vision aligned with market needs, AI advancements, and business goals.
- AI & CX Innovation: Leverage AI, machine learning, and data-driven insights to create cutting-edge CX capabilities within CX SaaS applications.
- Cross-Functional Leadership: Collaborate with engineering, data science, design, compliance, sales, and marketing teams to build and scale impactful products.
- Customer & Market Insights: Drive product development based on user feedback, market trends, and competitive analysis.
- Monetisation & Growth: Develop pricing, go-to-market strategies, and growth initiatives to maximize product adoption and revenue.
- Operational Execution: Oversee product development cycles, ensuring agile execution, continuous iteration, and timely delivery.
- AI Ethics & Compliance: Ensure responsible AI use, data privacy compliance (GDPR, HIPAA), and bias mitigation in AI-driven marketing solutions.
- Executive & Stakeholder Communication: Translate complex AI and CX concepts into clear, actionable business insights for leadership and customers.
ORACLE Marketing CloudStrategic Services Director EMEA
Aug. 2013 - Dec. 2016Reading, United KingdomLeading and enabling the Strategic & Analytical Services team in Europe to deliver excellence and Marketing Success for ORACLE Marketing Cloud clients. Building relationships with key client executive stakeholders and helping drive greater services penetration within new business opportunities and the installed base.
ORACLE Marketing CloudAssociate Director of Strategic Services, EMEA
Apr. 2011 - Aug. 2013Reading, United Kingdom
ORACLE Marketing CloudSenior Strategic Consultant
Jul. 2010 - Apr. 2011Reading, United KingdomMy focus in this role is client success. Responsys clients look to Strategic Services to plan and advise on cross-channel digital campaigns and programs which are efficient in nature and deliver a high return. By balancing technical capabilities against strategic objective, I effectively prioritise our clients activity and help to set up methods to measure the true success of their activity. Contact Strategy planning, email channel value analysis and test and learn plans are some of the core services I deliver whilst leading technical, creative and campaign development teams.
ORACLE Marketing CloudStrategic Consultant
Nov. 2008 - Jul. 2010Reading, United Kingdom
TW ConnectDigital Projects Consultant
Nov. 2006 - Nov. 2008London, United KingdomEngaging with clients to examine opportunities to deliver great ROI results, often immersing within clients business and processes to tailor programmes. Specifying & defining appropriate technology infrastructure. Developing online CRM campaigns to gather customer rich data through relevant communication. Creating rules and logic behind campaigns. Analysing customer and results data and testing and monitoring to refine and optimise campaigns.
Client list: Betfair, MessageLabs, HP, Adobe, NEC, Oracle, Canon, Lutron
Awards: BMA – ProComm 2007 (Best in show), B2B Marketing, IDM BMA.
The Sharper ImageDigital Projects Manager
Jan. 2004 - Jan. 2006Dorking, United Kingdom
esureMarketing & PR Contractor
Jan. 2004 - Jan. 2005Reigate, United Kingdom
Dynatron LtdProduct Marketing Manager EMEA
May. 2001 - Mar. 2004Dorking, United KingdomMy mandate was to drive new product development to suit a high end quality driven EMEA market. Dynatron Ltd is the EMEA division of Dynatron Corp, manufacture of CPU cooling fans and heat sinks. I was responsible for product launch events (CeBIT) and direct marketing programs to accompany the drive, plus building a solid team to deliver on the product marketing strategy. Developing products with the engineering division to meet market demand, and move away from a high volume low margin model, to provide custom cooling solutions.
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