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Work Background
Attorneys' Title Fund Services, LLCBusiness Development Consultant
Aug. 2022Miami-Fort Lauderdale Area• Develop business plans with over 120 accounts in order to design and develop strategic planning and provide assistance with implementation. • Oversee and examine new strategy progress and development
• Educate, lead and supervise members to ensure the achievement of the company and its members goals.
• Conduct complex analysis in order to find new opportunities that would lead to obtaining a bigger market share for The Fund. • Suggest measures for improving customer satisfaction and loyalty
• Handle business deals operations and activities • Build, encourage and maintain long-term relationships with the members.
MicrosoftData Analyst Fellow
Dec. 2020 - May. 2022San Francisco, California, United States• Administered analytical methods to complete 44 assignments on statistics, finance, economics, business insights financial planning and analysis, key performance indicators (KPIs), and data storytelling using Python, SQL, Excel, Tableau, and Power BI
• Completed 2 in-depth capstone projects that focused on health analysis and projections of COVID-19 and health overall.
• Analyzed large datasets of 30,000-800,000 data points that led to the completion of 2 dashboards and 2 presentations in PowerPoint and Tableau
Royal Caribbean GroupSales and Revenue Advisor
Oct. 2018 - Sep. 2020• Serve as the first point of contact for guests calling into Celebrity Cruises, utilizing sales techniques to finalize the sale in one call, while exceeding guest’s expectations on every call. • Evaluate guest needs and identify products that best fit the guest’s requests. • Work with managers, coaches, leads, and other agents, in order to meet personal and team financial goals and conversion rates. • Represent the brand, and maintain the standards, while ensuring the guests’ inquiries are properly handle in an efficient manner.
Nova Southeastern UniversityGuest Instructor
Sep. 2017 - Dec. 2017Miami/Fort Lauderdale AreaCourse Title: LED3200
This course addresses the tools and techniques that individuals and organizations use to increase their creative capacity and work place applications. The focus is on creative behaviors and the value that creativity brings to all types of organizations from entrepreneurial businesses to large companies, from hospitals to law offices, from solo practitioners to government agencies and not-for-profits. Creative leaders such as Steve Jobs, Robert Johnson and Marissa Mayer are discussed. The influence of both, individual and team creativity, on organization success will be considered. The course is offered in a seminar format and will include many experiential learning activities, including internship-type of experience at real operating companies.
PetMioDirector of Sales and Analytics
Feb. 2017 - Jul. 2022Miami/Fort Lauderdale Area• Develop and implement strategic marketing plans and sales plans and forecasts to achieve corporate objectives for products and services.
• Utilize data analysis to implement business decision and business insights to maximize revenue and profits.
• Create and present reports through systems such as Python, SQL, Excel, Power BI and Tableau, in order to visualize market and company changes, and take decisions accordingly.
• Direct staffing, training, and performance evaluations to develop and control sales and marketing programs.
• Directs market channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.
Konnected Minds GroupManaging Partner/Business Consultant
Dec. 2015 - Oct. 2020Miami/Fort Lauderdale Area• Researched client’s business issues and goals to offer appropriate solutions.
• Created alternative business plans to improved customer relationships.
• Profiled and analyzed investment products to develop customized financial strategies for client’s financial needs.
• Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan. • Identified process inefficiencies through gap analysis.
• Recommended operational improvements based on tracking and analysis.
Florida BlueSales and Retention Agent
Aug. 2012 - Aug. 2014Tampa, FL• Guided multiple consumers through the sales process to ensure that all of their healthcare protection needs were met.
• Used web-based tools to analyze prospective customers needs and appropriately match their needs to the company products and services.
• Lead outside sales team by scheduling visits with outside organizations and conduct information sessions.
• Handled customers’ complains and offered specialized solutions to alleviate the concerns of the customer and maintain the goals of the company.
• Created solutions that would anticipate potential new problems.
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