Mamer Culovu

Customer Service Representative

Call CenterCustomer Support RepresentativeITAppointment SetterTechnical Support AgentCustomer ServiceHelp Desk SupportFinanceChat SupportLive ChatComplaint Resolution SpecialistData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

Customer-focused. Tech-savvy. Bilingual. I’m a Customer Service Specialist with 7+ years of experience delivering top-notch support through chat, email, and phone in both English and Spanish. My background spans E-commerce, Healthcare, Logistics, and Technical Support, and I’ve helped businesses reduce response times and improve customer satisfaction using platforms like Zendesk, Salesforce, and Netsuite. 🧩 Key Strengths Bilingual English/Spanish Communication (Written + Verbal) Chat Support | Email Support | Inbound/Outbound Calls Tools: Zendesk, Zopim, Salesforce, Slack, Netsuite, Google Workspace Remote Work | Virtual Assistance | CRM & Ticketing Systems Fast Learner, Empathetic Communicator, Detail-Oriented I’m currently based in Central America and fully available for remote customer service, call center, and interpreter roles. I’m passionate about creating positive customer experiences and committed to helping your team succeed.