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Work Background
Xentra ConsultingChief Executive Officer / Chief Operations Officer
Apr. 2025Hamburg, GermanyAs Founder and COO of Xentra Consulting, I lead the strategic direction, operational execution, and innovation roadmap for a boutique consultancy specializing in AI-powered Perception Audits and agile business transformation. Our mission is to help businesses bridge the gap between how they want to be perceived and how they actually are - by clients, employees, and partners. We turn customer and stakeholder insights into actionable strategies that drive customer loyalty, internal alignment, and sustainable growth. My role spans business development, product innovation, client strategy, and operational scale-up. I combine psychological insight, agile leadership, and AI know-how to build services that are both human-centered and future-ready. Key focus areas:
- Perception Audits (external & internal)
- Agile strategy workshops & leadership coaching
- AI-powered business optimization
- Brand & stakeholder alignment
- Innovation & transformation consulting for SMEs and startups
Acolad GroupCustomer Success Manager / Senior Project Manager - Interpreting (DACH)
Oct. 2020 - May. 2024GermanyLed cross-functional teams to deliver interpreting and technical solutions across the DACH and SWE regions, resulting in a 50% market expansion and tripling revenue within three years. Built and strengthened customer relationships across Switzerland, Germany, Spain, Italy, and the U.S. Supported the strategic expansion into new regions, including Life Sciences verticals. As one of Acolad's global experts for Interpreting Services, my role combined the customer-facing side of the relationship with our clients, while supporting our operational teams in the implementation of interpretation projects worldwide, whether remote, on-site or hybrid.
EnglishBusiness AGBusiness Development Manager
Oct. 2018 - Sep. 2020Hamburg, GermanyPlayed a key role in identifying and acquiring new business clients, driving growth in translation and language training services. Successfully managed multiple projects, quickly adapting to changing client needs and business environments. Strengthened client relationships, leading to increased retention and revenue growth. Provided strategic consultation to align client objectives with innovative solutions, improving service delivery efficiency.
Romberg Enterprises S.A.S.Founder, General Manager, Lead Consultant
Mar. 2007 - Sep. 2017Bogota, D.C., Capital District, ColombiaFounded and managed a consulting firm specializing in supporting SMEs and startups in developing value-driven strategies, optimizing processes, and validating business models. Applied agile methodologies to help clients develop and implement business strategies. Led cross-functional consulting teams, combining strategic planning with operational support for the implementation of recommendations. Facilitated and moderated agile workshops to promote collaboration, strategy development, and process optimization across diverse teams and organizations. Supported the transformation of a Florida-based flight school into a Fixed Base Operator (FBO), growing annual revenue from under $1M to $20M over 7 years. Supported a palm oil manufacturer in increasing revenue by 30% within two years through perception audits and process optimization. Helped a farming cooperative improve internal organization, resulting in a 15% profitability increase.
Salud & MenteFounder / General Manager
Oct. 2004 - Dec. 2015Bogota,D.C., Capital District, ColombiaFounded Colombia’s first psychology center offering therapists flexible office spaces and comprehensive administrative services. Pioneered a variable-cost model, enabling therapists to maximize profits by converting fixed costs into flexible expenses. Managed and coached a team of customer service staff to ensure a high-quality client experience for therapists and their patients. Led the development of a custom web-based scheduling tool with features like automated booking suggestions, an online booking portal, and demand-based pricing, using Scrum methodologies. Maintained a small therapy caseload to contribute to the community while primarily managing the center.
Achieved market leadership throughout the company’s 11-year history.
DDB ColombiaJunior Account Executive
Apr. 2000 - Jun. 2001Bogota,D.C., Capital District, ColombiaTook on the responsibilities of de-facto Account Manager for one of the agency's largest clients; an internet portal, during the challenging economic aftermath of the dot-com bubble. Developed and implemented creative strategies to help the client navigate severe budget constraints and improve performance metrics despite market instability. Played a key role in positioning the portal as a competitive and established player in a rapidly evolving digital landscape. Successfully managed client relations under difficult circumstances, ensuring project continuity and maintaining trust through proactive communication and problem-solving.
We-Translate S.A.SOwner / General Manager
Dec. 1997 - Dec. 2017Bogota,D.C., Capital District, ColombiaFounded and led a pioneering Language Services Provider (LSP) business with internet-driven workflows, enhancing efficiency and expanding international market reach. Managed all aspects of business operations, from financial management to client acquisition and key account management. Managed long-term client relationships with government institutions, banks, and NGOs for over 20 years. Achieved international recognition for innovative solutions and successfully secured long-term client contracts.
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