Adrian Ramirez

Operations Supervisor @Teleperformance

Data EntryExecutive AssistantAdministrative AssistantAssistantFinanceCall CenterCustomer ServiceTranslator

Results-driven Business Administrator with over 5 years of comprehensive experience in operational leadership, team management, and customer experience optimization within high-volume, bilingual (BPO) environments. Proven capacity to translate data analysis into actionable strategies, driving efficiency and metric achievement. Operational Excellence & Agility: Expert in managing and consistently surpassing critical BPO KPIs (AHT, CSAT, Adherence) for teams of up to 22 to 25 agents. Highly skilled in Business Process Re-engineering (BPR) and Change Management. Strategic Leadership & Talent: Recognized for maintaining highly motivated, high-performing teams through Bilingual Talent Development & Coaching, and successfully leading administrative planning in public sector roles. Data-Driven Management: Proficient in leveraging tools like Power BI and Tableau to build Executive Performance Dashboards and conduct Data Storytelling that translates complex analysis into actionable business strategy. Cross-Functional Acumen: Combines a strong operational background with expertise in Cross-Functional Stakeholder Management and Workforce Planning.

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Work Background

TeleperformanceSupervisor de operaciones

Feb. 2022Colombia

TeleperformanceRepresentante del servicio de atención al cliente

Nov. 2020 - Feb. 2022Colombia

Gobernacion del Estado MéridaJefe del Departamento de Administracion de la SECEPCPP

Jul. 2018 - Nov. 2020Mérida, Venezuela

Accedo SantanderRepresentante del servicio de atención al cliente

Jun. 2017 - Dec. 2017Colombia

Sato C.AVentas

Jun. 2013 - Feb. 2014

DobleVisionVocalista

Jun. 2012 - Jan. 2013

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