JPMorgan Chase & Co.Quality Analyst -Leader
Sep. 2016 - Jul. 2018Columbus, OhioAs a Quality Analyst Leader, I managed a team of 15 auditors who service our military customers in both the Auto and Mortgage portfolios.
Main priorities include, but are not limited to: process improvements; implementing new controls and automating reports (mainly for the Auto portfolio, which transitioned from Phoenix in May 2016); developing my employees within their current functions as well as within their careers at Chase; creating various audit evaluations to correspond with system workflows/workcards/routes within Quest, MSP, and ALA, and performing daily administrative/managerial tasks such as payroll/time keeping, forecasting for CAP modeling and managing time-off requests.