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Work Background
Business Analysis Associate II
JPMorgan Chase & Co.Business Analysis Associate II
Aug. 2022Columbus, Ohio, United States
Business Analyst I
JPMorgan Chase & Co.Business Analyst I
Jul. 2018 - Sep. 2022Columbus, Ohio, United States
Quality Analyst -Leader
JPMorgan Chase & Co.Quality Analyst -Leader
Sep. 2016 - Jul. 2018Columbus, OhioAs a Quality Analyst Leader, I managed a team of 15 auditors who service our military customers in both the Auto and Mortgage portfolios. Main priorities include, but are not limited to: process improvements; implementing new controls and automating reports (mainly for the Auto portfolio, which transitioned from Phoenix in May 2016); developing my employees within their current functions as well as within their careers at Chase; creating various audit evaluations to correspond with system workflows/workcards/routes within Quest, MSP, and ALA, and performing daily administrative/managerial tasks such as payroll/time keeping, forecasting for CAP modeling and managing time-off requests.
Mortgage Banking Operations Specialist I- Writer
JPMorgan Chase & Co.Mortgage Banking Operations Specialist I- Writer
Jul. 2015 - Sep. 2016Columbus, Ohio AreaCreated and edited internal mortgage banking policies and procedures in order to ensure current state and legal policies, OCC regulations and guidelines were adhered to. I partnered with internal Senior Vice Presidents, Compliance Officers and Attorneys to identify cross-stream impacts between other lines of businesses, state regulations and action plans. I developed technical and detailed instructions for all Mortgage Banking lines of business and maintained the confidentiality of the external client while protecting the firm's reputation and mission.
Mortgage Banking Sr. Specialist IV - Team Lead
JPMorgan Chase & Co.Mortgage Banking Sr. Specialist IV - Team Lead
Dec. 2013 - Jun. 2015Columbus, Ohio AreaAs a team lead, I helped delegate and manage 14-20 specialists in the handling of military member's mortgage loans in review of SCRA benefits. My daily tasks included, but were not limited to: preparing and monitoring three daily control reports that were presented to senior management using Microsoft Excel; processing four daily Waiver routes for customers wishing to waive their SCRA benefits; managing the SCRA Policy Inbox and sending/receiving communications with the Legal department regarding military orders, documents and MB policies. I developed a new log code that was designed for Mortgage Servicing Package (MSP) to be used to query loans with multiple periods of SCRA benefits. I also created and wrote two customer service letters that were designed and implemented: one for customers who wish to re-instate their SCRA benefits after previously waiving them, and one for customers who are declined for California payment deferrals.
Mortgage Banking Operations Specialist III
JPMorgan Chase & Co.Mortgage Banking Operations Specialist III
Jan. 2013 - Dec. 2013As an Operations Specialist III, I analyzed military documentation and SCRA regulations and procedures in order to determine eligibility for military members to take advantage of lower mortgage interest rates and fee benefits. I reviewed Mortgage and Home Equity accounts to determine if military members, or spouses/dependents of military members were eligible, and processed the loan accordingly to ensure the maximum benefits were applied.

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Technical Writing & Editing for SOPs
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