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Work Background
7879Operations Manager
Jun. 2022 - Aug. 2024London, England, United Kingdomo Supply Chain & Operations Management – Oversaw the end-to-end product supply chain, from manufacturer orders to customer delivery, continuously improving processes for maximum efficiency. o Team Leadership & Development – Managed, trained, and supported Customer Support and Warehouse teams, fostering high performance, efficiency, and professional growth. o VIP Customer Service & Complaints Handling – Provided personalised service to select clients and resolved escalated customer complaints with professionalism and fairness. o Supplier & Stakeholder Relations – Led weekly supplier meetings, managing stock, product development, quality control, and process improvements to strengthen key relationships. o Creative & Retail Management – Planned and executed product shoots, overseeing styling, model sourcing, and final imagery selection. Managed operational aspects of Harrods and Fenwick product launches, including staff training and stock coordination. o Systems & Financial Oversight – Developed and maintained operational systems, managing returns, invoicing, financial tracking, and digital system improvements. o Process Implementation – Established and optimised key operational processes, including the investment-grade jewellery sell-back system. Led the setup of an international returns process when the brand expanded globally, ensuring seamless logistics and customer experience.
Glasshouse SalonOperations Manager
Aug. 2021 - Jun. 2022London, England, United Kingdomo Team Leadership & Development – Led a high-performing team, overseeing wellbeing, rota scheduling, coaching, and service optimisation to maintain a premium client-focussed experience at all times. o Recruitment & Business Strategy – Managed hiring processes and collaborated with the business owner on long-term growth initiatives, offering considered and proactive insight. o Retail & Supplier Management – Oversaw in-store and online retail operations, purchasing, stock strategy, and supplier partnerships, ensuring a sustainable and inspiring product mix. Provided expert product advice across wellness, beauty, and haircare. o Operational Efficiency – Managed daily store and salon operations, resolving issues and ensuring seamless service delivery. o Customer Engagement & Events – Enhanced client communication across social channels and executed wellness events, including co-ordination, set up and daily involvement in the Sustainable Department Store Christmas Market. o Client Relations & Issue Resolution – Led resolution of customer complaints, implementing learnings to refine service standards. o Financial Management – Oversaw invoices, staff wages, budgeting, and sales target achievement.
Family ActionEA to CEO
Jun. 2018 - Sep. 2019Londono Contributed to the successful operation of a national organisation, providing organisational and administrative support across multiple departments. o Acted as the first point of contact for callers and visitors, liaising with trustees, staff, and external stakeholders, and offering direct support to the Executive Group Directors. Supported the General Counsel and Director of Finance with annual statutory filings to the Charities Commission and Companies House. o Drafted and edited correspondence, reports, presentations, and briefing materials for senior management, while creating and optimising systems for financial and organisational processes.
o Managed two staff members, actively supporting their professional development. o Built strong relationships across teams, gaining a comprehensive understanding of cross-departmental functions and interactions. o Participated in volunteer initiatives and active member of the Health and Wellbeing group.
INDIGOCULT LTDLogistics and General Manager, Product Developer
Dec. 2012 - May. 2018London, England, United Kingdomo Played a key role in the conception and growth of a retail fashion brand development agency, contributing to its success and expansion to 50+ UK stores and major e-commerce platforms like ASOS, Revolve, and Zalando. o Supported with management of day-to-day operations and staff (except the owner) during a period of rapid growth, overseeing 10 brands and expanding from 2 to 6 employees. o Built and maintained profitable client relationships, focusing on long-term organic growth for both large accounts and independent businesses globally. o Collaborated with the business owner on administration, idea generation, and strategic planning. o Led logistical, organisational, and administrative processes, including recruitment, staff management, transport coordination, financial reporting, budget management, and policy development. o Streamlined company processes to improve efficiency, including implementing Worldpay for payments and Xero for invoicing and cash flow management. o Project-managed the development of the agency's first footwear brand, designing the range, sourcing manufacturers, and securing an order from ASOS for first collection. o Handled daily tasks such as invoicing, expenses, campaign shoots, inventory management, and supplier reviews to ensure competitive agreements. o Managed a busy distribution centre and studio space, ensuring readiness for meetings with buyers and brands.
Red Alert AgencyAdministrative and Wholesale Assistant
Jun. 2012 - Dec. 2012Manchestero Started as a 3-month internship whilst at university, quickly advancing to manage customer deliveries and provide sales support. o Built and maintained strong relationships with retailers and boutiques, ensuring clear communication throughout production. o Advised wholesale clients on product range and brand strategy, leveraging in-depth product knowledge. o Resolved disputes with buyers and factories, ensuring smooth operations. o Managed stock returns and maintained an updated online store, ensuring alignment with business goals.
DAY Birger et MikkelsenSales Supervisor
Sep. 2011 - Jul. 2012Manchester, England, United Kingdomo Cultivated strong relationships with key and VIP customers through personalised service, driving repeat business. o Managed stock, visual merchandising, deliveries, and reports, while conducting competitor analysis and managing the team. o Contributed to record sales, consistently exceeding targets (consistently taking up to £8k on Saturdays). o Oversaw a VIP customer database, offering tailored shopping experiences and proactively notifying them of relevant stock arrivals.
DAY Birger et MikkelsenWholesale Assistant
Jun. 2011 - Sep. 2011London, England, United Kingdomo Supported upcoming collections through buyer appointments, pricing, sales books, CRM system updates and management, and key administrative tasks. I improved existing organisational systems and suggested enhancements to processes, maximising efficiency. o Developed deep understanding of wholesale processes, from collection prep and sales appointments to order management, logistics, and dispute resolution. Honed expert customer service and product knowledge. o Played a key role in launching the 2ND DAY diffusion line in the UK, handling range planning, trend analysis, and presenting collections at the Scoop trade show.
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