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Work Background
StellantisCustomer Experience & E-commerce Manager
Oct. 2023United KingdomSpearheaded customer-centric digital strategies that bridge online and offline journeys, optimising every touchpoint to drive sales growth and enhance brand value across Stellantis’ diverse portfolio. Drove innovation and digital disruption, fostering a seamless omnichannel experience through campaign optimisation and personalised customer journeys. Significant Accomplishments: ▪ Selected for Stellantis "Senior Leadership Program" as one of the company’s Top 10 Emerging Talents.
▪ Awarded Gold & Silver Employee Recognition Awards for consistently contributing to organisational success and embodying core values of agility and efficiency.
▪ Achieved a 90% reduction in reported issues, significantly minimising back-and-forth communication with agencies and ways of working.
StellantisWeb & E-commerce Manager
Mar. 2023 - Oct. 2023United KingdomDirected the end-to-end management of websites, e-commerce platforms, and mobile applications for all Stellantis brands in the UK, ensuring a cohesive and high-performing digital ecosystem. Significant Accomplishment:
▪ Led a post-merger website overhaul, boosting digital productivity and lead generation across 8+ brands.
StellantisE-commerce & Digital Executive
Jan. 2020 - Mar. 2023United KingdomOwned the daily operations and strategic enhancements of Stellantis’ multi-platform e-commerce ecosystem, improving both B2C (retail and employee programs) and B2B (van and business offers) user experiences. Significant Accomplishments:
▪ Successfully delivered the high-profile Peugeot website rebranding - achieving a seamless user transition and enhanced UX.
▪ Designed and launched an online reservation platform for B2B/fleet and van’s sales.
▪ Involved in the development of ecommerce platforms /online journey for Citroen & DS UK.
▪ Led projects on Electric Vehicle (EV) sales trends, digital innovation, and future LCV business planning, providing actionable insights for long-term strategy.
Groupe PSACommercial Finance Analyst
Dec. 2017 - Dec. 2019United KingdomPerformed comprehensive financial analysis for a network of 180+ trading companies, delivering critical insights to support strategic decision-making at the CFO level. Significant Accomplishment: ▪ Recognised the importance and initiated changes towards becoming a greener and paperless company. Changed the process to digital first instead of traditional print and assess practice
Superpipe Middle East FZCOSales Support Representative
Nov. 2015 - Jan. 2017Dubai, United Arab EmiratesSales Representative at leading International construction exhibition - Dubai Big5 Exhibition
Me & Riley - Contemporary Events ManagementContemporary Event Assistant
Dec. 2014 - May. 2015Dubai, United Arab EmiratesWorking in a team of 20 with HNW clients - Executing their vision in creating large-scale themed events
Nana Designs - Bespoke Jewellery & FashionExecutive Sales Assistant
Mar. 2014 - Jan. 2018Dubai, United Arab EmiratesPart-time Sales Assistant at Fashion & Jewellery Exhibitions – Every Spring
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