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Work Background
BlueSky CommerceSr. Customer Experience Consultant
Mar. 2021Noblesville, Indiana, United StatesAs a Senior Customer Experience Consultant at BlueSky Commerce, I specialize in enhancing customer experiences through a blend of research, data analytics, and creative design. My role involves analyzing search trends, conducting interviews, and creating personas, aiding in the development of targeted, customer-centric strategies. I also engage in competitive research and journey mapping to identify and address key touchpoints in the customer journey. In addition, I contribute to designing user-friendly websites and developing improved UX experiences, ensuring our digital interfaces are intuitive and align with our clients' brand values. My approach combines analytical insights with creative solutions to deliver engaging and effective customer experiences.
OnPoint Digital, Inc.Sr. UX Designer / Frontend Developer
Jun. 2013 - Mar. 2021Savannah, Georgia AreaOnPoint Digital is a software company specializing in developing mobile learning applications for large corporations.
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