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Work Background
WIND & SEA RESTAURANTS, INC.Dining Room Server
Jul. 2022Dana Point, California, United StatesServe a diverse customer base at a large, premier restaurant with indoor and outdoor seating. Multitask food and beverage orders, providing exceptional service with courteous manners, patience, and a positive attitude. Optimize table turnover to increase overall sales opportunities.
➝ Utilize POS software and menu memorization to efficiently serve customers, communicating clearly to the kitchen staff about special needs and allergies. ➝ Serve large, high-profile dining groups, streamlining the ordering process and creating a flawless, memorable dining experience.
➝ Analyze challenging food service situations, often covering staffing shortages using efficiency strategies and conflict resolution skills to de-escalate emotional situations. ➝ Assist with training new servers, offering mentoring and coaching opportunities that increase staff morale and improve retention.
Cigar & Spirits MagazineEvent Coordinator
Jul. 2021 - Jul. 2022Aliso Viejo, California, United StatesCoordinated all details for company-sponsored events, including pre-planning, location determination, participant recruitment, ticket sales, venue organization, registration, and on-site execution. Ensured a safe, enjoyable environment for all participants with punctual start times and prompt closure. ➝ Worked with event partners to offset costs, ensuring all ticket sales and event spending was profitable. ➝ Utilized established budgets and timelines to increase profit margins, notifying leadership immediately of any over-budget concerns. ➝ Organized venue arrangements, including audio-visual details, décor placement, and on-site catering oversight, setting up and breaking down equipment as needed
WanderhatcoSocial Media Marketing Intern
Aug. 2020 - Mar. 2021Costa Mesa, California, United StatesServed as Social Media intern for an innovative hat company, crafting content while planning, developing, implementing, and managing online outreach strategies.
➝ Established the company’s online presence and brand value, building a robust online presence and engaged following. ➝Wrote compelling content that focused on company principles and ethics, utilizing keywords and hashtags to tactically reach customers with similar ideals. ➝Analyzed customer expectations based on previous post engagements and shares, pivoting content accordingly to improve interaction. ➝Utilized a scheduling application to pre-plan posts, guaranteeing that social media accounts were updated in a consistent and timely manner.
Jane At The MarketplaceDining Room Server
Jul. 2019 - Feb. 2020Goleta, California, United StatesProvided uplifting guest experiences at a locally owned restaurant serving American dishes with European influences. Multitasked front-of-the-house duties in a fast-paced environment, completing all assignments with attention to detail and a friendly demeanor. Operated POS terminals to input customer orders and manage payments, ensuring accuracy.
➝ Greeted new customers and cultivated relationships with regular guests, assessing food and beverage preferences and offering welcoming service. ➝ Cleaned and stocked server areas, managed assigned sections, and prepared tables for turnover, giving special attention to sanitation requirements.
Fresh BrothersOperations Team Member
Jun. 2016 - Sep. 2022California, United StatesServed customers as both cashier and delivery driver, confirming orders to ensure accuracy, and offering efficient, friendly service. Completed all assigned tasks promptly, striving for outstanding customer satisfaction with every interaction.
➝ Anticipated customer needs, responding to concerns swiftly and with courteous communication, and resolving mistakes immediately. ➝ Coordinated a public event to promote company awareness, creating a fun prize wheel activity that engaged potential customers.
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