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Work Background
AppleOperations Manager
Mar. 2024Sacramento, California, United StatesLead global support operations with a focus on system design, team enablement, and scalable
process improvement. Applied
product thinking to internal tooling - building lightweight solutions that improved issue tracking,
streamlined
communications, and eliminated recurring friction points. These tools often served as early
prototypes for broader
team processes, helping shape how support functions scale effectively.
Functional TechniqueCompany Owner
Nov. 2021Sacramento, California, United States
AppleDevOps Manager
Mar. 2014 - Mar. 2024Sacramento, California, United StatesEnsure smooth operational workflows, solid morale and overall cost effectiveness overseeing Apple Manufacturing’s data collection platform. Contribute to organizational goals via continual improvement approach in the areas of change management, environment stability and threat remediation.
● Boosted efficiency of recurrent SW updates by 80% through CI/CD automation
● Uprooted over $1M in annual fraud by eradicating the systemic exploitation of sensitive data
● Reduced rollbacks by 75% through expansion of development and testing environments
● Migrated legacy system (DC/OS) to Kubernetes, increasing operational SLAs from low 90s to 99%
AppleProject Manager
Jan. 2012 - Mar. 2014Austin, TXCoordinated global Supply/Demand Management teams to identify and shape critical initiatives for executive prioritization. Led team of engineers in the development of prioritized projects within time and budgetary constraints.
● Created allocation tool (FIFO) to coordinate equitable distribution of constrained product to top resellers
● Implemented application (Open Delivery Tool) reducing fulfillment-related missed quotes by 75%
AppleBusiness Process Development Manager
Dec. 2007 - Jan. 2012Maximized performance of America’s Business Operations and Customer Support by replacing manual processes with web-based workflows to match scale through the company’s expansion. Supervised performance and provided feedback to Agile development team through dashboards and metrics.
● Streamlined North American returns ($40M+/year) by developing RMA processing application
● Maintained custom ticketing improving agent efficiency by 50% and customer satisfaction by 80%
Hoboken PieOwner
Oct. 2006 - Jun. 2014Jersey-inspired pizza in downtown Austin, TX
AppleSoftware Developer
Sep. 1997 - Dec. 2007
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