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Work Background
Cambly Inc.Virtual ESL Teacher
Feb. 2025• Delivered personalized English instruction online, enhancing student proficiency by 25% through tailored learning approaches.
• Designed engaging virtual lessons, resulting in a 30% increase in student participation and active involvement.
• Fostered a positive learning environment, empowering students to achieve language mastery and build confidence.
TTECMedicare Sales Team Lead
Sep. 2024 - Dec. 2024Englewood, Colorado, United States• Led and coached a sales team to achieve 98% competency in Medicare products and advanced sales techniques.
• Mentored new hires, ensuring a 95% success rate in meeting client-specific KPI targets and supported career development, enabling 90% of team members to reach first-month performance objectives.
• Implemented sales strategies that drove a 30% increase in Medicare plan enrollments while maintaining quality assurance standards with a consistent QA score of 95% or higher.
TTECMedicare Training Specialist
Aug. 2024 - Sep. 2024Englewood, Colorado, United States• Designed and implemented standard operating procedures and training materials, achieving a 30% increase in overall training efficiency.
• Streamlined training processes to enhance team performance, leading to a 20% improvement in key performance metrics.
• Improved operational excellence by equipping teams with effective tools and knowledge.
TTECOnshore Universal Web Tech Tier 1 support
May. 2024 - Aug. 2024Englewood, Colorado, United States• Resolved over 95% of technical support issues on first contact, achieving a 98% overall resolution rate.
• Collaborated with cross-functional teams to streamline processes, leading to a 25% reduction in average resolution time.
• Consistently maintained a 95% customer satisfaction score by delivering efficient, high-quality service and tailored solutions.
TTECMedicare Customer Service Team Lead/Trainer
Feb. 2024 - Apr. 2024Englewood, Colorado, United States• Supervised a team of 15 representatives, achieving an engagement rate consistently exceeding 90%.
• Designed and facilitated training sessions that enhanced team performance and productivity by 25%.
• Improved quality assurance scores to 95% through comprehensive feedback systems and continuous performance monitoring.
TTECMedicare Member Success Team Lead/Trainer
Mar. 2023 - Jan. 2024Englewood, Colorado, United States• Supervised a team of 20 representatives, driving a 15% increase in overall productivity through effective leadership and support.
• Boosted quality assurance scores to 95% by implementing robust feedback systems and ongoing performance monitoring.
• Conducted over 50 training sessions, resulting in a 30% improvement in policy adherence and operational efficiency.
TTECMedicare Member Success Specialist
Jan. 2023 - Feb. 2023Colorado, United States• Mentored agents, leading to a 20% improvement in retention rates through personalized guidance and support.
• Developed job aids that increased agent efficiency by 25% by streamlining workflows and providing clear resources.
• Assisted beneficiaries, contributing to a 30% boost in plan enrollments through tailored support and effective communication.
TTECMedicare Health Insurance Specialist (ISR II)
Aug. 2022 - Dec. 2022Englewood, Colorado, United States• Enhanced customer satisfaction by 15% through in-depth understanding of Medicare programs and personalized support.
• Achieved a 30% increase in plan enrollments by providing clear guidance and customized solutions to beneficiaries.
• Demonstrated proficiency in navigating complex healthcare policies to effectively address client-specific needs.
Global Life Liberty National Life Insurance CompanyLicensed Life Insurance Representative
Feb. 2022 - Jul. 2022Louisville, Kentucky, United States• Increased sales by 25% through tailored client recommendations and effectively addressing individual needs.
• Maintained a customer retention rate exceeding 95% by delivering exceptional service and fostering strong, long-term relationships.
• Demonstrated expertise in building trust and providing personalized solutions to support clients' insurance goals.
PalFishOnline ESL Teacher
Apr. 2019 - Dec. 2021Crofton, Maryland, United States• Delivered personalized English instruction online, enhancing student proficiency by 25% through tailored learning approaches.
• Designed engaging virtual lessons, resulting in a 30% increase in student participation and active involvement.
• Fostered a positive learning environment, empowering students to achieve language mastery and build confidence.
NJS ChildcareDaycare Manager/ Preschool Teacher
Jan. 2009 - Nov. 2021Crofton, Maryland, United States• Developed and executed over 300 lesson plans focused on enhancing cognitive development and supporting early learning.
• Oversaw daily operations to maintain a nurturing, safe, and structured environment for children.
• Merged leadership and teaching skills to provide high-quality education and care.
NJS Nanny ServicesNanny
Mar. 2006 - Dec. 2008Crofton, Maryland, United States
Horizon BuildersAssistant Project Coordinator
Nov. 2005 - Mar. 2006Crofton, Maryland, United States
Picerne Military HousingJunior Staff Accountant
Apr. 2005 - Nov. 2005Ft. Meade, MD
Apex Plumbing, LLCAccounts Payable Assistant & Estimator Assistant
Jan. 2001 - Mar. 2005Ellicott City, Maryland, United States
GymboreeAssistant Store Manager
Jun. 2000 - Sep. 2001Annapolis, Maryland, United States
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