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Work Background
Tarrant County CollegeAdjunct Instructor - Business
Apr. 2025-Designed and delivered engaging, student-centered instruction across multiple modalities—including online and dual credit courses—grounded in real-world application and industry best practices. -Developed dynamic curricula aligned with college and departmental standards, leveraging innovative technology and active learning strategies to support diverse learning needs and improve student outcomes. -Contributed to institutional excellence by maintaining consistent communication with students and staff, assessing performance, and upholding rigorous academic and attendance standards. -Committed to lifelong learning and continuous improvement through faculty development, peer collaboration, and student mentorship to foster academic success and professional growth.
Hummingbird HealthcarePrincipal Trainer- Resolute Professional Billing & Tapestry
Jan. 2024 - Dec. 2024• Developed and maintained Epic training curricula, including eLearning modules, CBTs, and demo videos, ensuring alignment with system upgrades and organizational policies.
• Led instructor-led and virtual training sessions, delivering high-quality training to end users and Super Users across multiple Epic applications.
• Built, tested, and maintained training environments, ensuring optimal conditions and seamless integration of system updates.
• Collaborated with application analysts to assess system changes and create updated training materials, improving end-user preparedness for software updates.
Impact AdvisorsOperations Engagement Analyst
May. 2023 - Aug. 2023• Brought 10+ years of expertise in healthcare revenue cycle management, specializing in front-end processes such as scheduling, registration, eligibility, and authorizations.
• Engaged with C-suite executives and department heads to align technology implementation with business objectives, enhancing revenue cycle processes across multiple hospital systems.
• Served as a liaison between business units and IT leadership, ensuring seamless execution of high-impact financial technology initiatives.
• Led multi-disciplinary teams through large-scale system and operational changes, improving both technical and operational aspects of the revenue cycle.
• Developed comprehensive project plans, including timelines, due diligence assessments, and client updates, ensuring successful project execution.
• Supported project teams with readiness activities, change management, and operational support to drive system adoption and performance.
OptumRevenue Cycle Team Lead
Jun. 2021 - Feb. 2023• Led a team of 12 Principal Trainers across multiple hospital systems, delivering training to over 50,000 users nationally and internationally.
• Managed the business development and expansion of Epic implementations across 18 hospitals, integrating financial optimization strategies into revenue cycle workflows.
• Managed the training application, overseeing task management, timesheet reporting, performance evaluations, and team mentoring.
• Contributed to Epic implementations, including workflow mapping, testing environment builds, and dashboard validation.
• Provided operational support to revenue cycle administrators, facilitating workflow analysis and end-user testing
Cook Children's Health Care SystemEpic Principal Trainer
Aug. 2020 - Jul. 2021Fort Worth, Texas, United States
Atkins Powerhouse Consulting, LLCFounder & Principal Consultant
May. 2020 - Apr. 2025Dallas-Fort Worth Metroplex• Cultivate and manage a portfolio of 125+ institutional clients, providing strategic direction on philanthropic engagement, funding strategy, and business development.
• Develop certification and compliance strategies to position organizations for philanthropic funding and institutional partnerships.
• Lead executive-level engagement to drive relationship expansion and deepen member involvement in social impact initiatives.
The University of Texas at ArlingtonGuest Lecturer
Apr. 2019 - Aug. 2020• Led and assisted in delivering lectures on theories, strategies, and concepts related to community practice, social work, and social science at both the bachelor's and master's levels, demonstrating leadership in educational settings.
• Guided student discussions to facilitate the application of theory and evaluation methods, focusing on macro-level practice interventions and fostering a comprehensive understanding of social work methodologies.
• Contributed to curriculum enhancement by refining program content and shaping assessments, ensuring they remained relevant, effective, and aligned with academic and professional standards.
• Created engaging learning content, including dynamic video lectures, agenda videos, and descriptive written announcements, to enhance the learning experience and support student success.
Actively engaged with students through discussion boards, providing personalized feedback on assignments and fostering a collaborative environment to promote academic achievement and critical thinking
Cook Children's Health Care SystemEpic Credentialed Trainer
Apr. 2018 - Aug. 2020Dallas/Fort Worth Area• Conducted workflow analysis and provided operational support for revenue cycle teams, ensuring smooth system transitions and user adoption.
• Configured and supported Epic system functionality, including design, testing, documentation, and ongoing support.
• Developed and implemented training programs and Standard Operating Procedures (SOPs) for an entire care delivery organization.
UMass BostonRevenue Cycle Consultant
Mar. 2018 - Apr. 2018• Created troubleshooting guides for revenue cycle processes, focusing on payer management, claims reconciliation, and operational issues.
• Assisted with post-go-live payer builds and insurance verification, ensuring smooth claims processing and reimbursement workflows.
• Developed tipsheets to improve end-user understanding and minimize denials, enhancing operational performance across revenue cycle functions.
Main Line HealthCredentialed Epic Trainer
Sep. 2017 - Mar. 2018Greater Philadelphia Area• Trained over 2,000 users during go-live implementations, providing instruction across Epic modules such as Prelude, Cadence, and Professional Billing.
• Created and updated training materials, delivering engaging content via UPK, Captivate, and Camtasia to ensure system adoption and user proficiency.
• Provided remote help desk support, addressing training-related issues and escalating concerns to ensure timely resolution.
Optimum Healthcare ITHealthcare IT Consultant
Jun. 2016 - Mar. 2017Dallas/Fort Worth AreaContract Credential EPIC Prelude & Cadence, Resolute Professional Billing and Hospital Billing HTPN Baylor Scott & White Hospital- Dallas, TX System Used: Prelude, Cadence, Professional Billing, Ambulatory • Assisted with all acquisitions coming on board with Baylor Scott & White Hospital • Updated curriculum and supplemental material based on workflow changes and improvements.
• Created Power Points and Webinars related to end-users training • project and resource plans to train and support end-users • Trained end users in preparation for go-live • Assisted create and update tip sheets and upload documents to internal share dive as needed • Supported EPIC Prelude/ Cadence, Professional Billing, and Ambulatory during go-live (clinical staff and providers) • Monitored issues log with go-live issues • Answer training related help desk tickets remotely • Escalated tickets as needed • Preformed TDR (technical dress rehearsal for sites going live with Epic
• Monitored and tested server and client print to ensure workstation and printer records were created
• Ensured all workstations were ready for go-live to print orders, Rx, AVS, demographics and face sheets • Handled all incoming tickets with Prelude, Cadence, Professional Billing, Ambulatory related issues
• Created Prelude and Cadence tip sheets for common issues from end users
• Trained incoming end-users • Provided Dragon Medically Speaking training to in-coming and existing providers
Baylor Scott & White HealthEpic Application Support Analyst
Jan. 2016 - Sep. 2017Dallas/Fort Worth Area• Delivered training and facilitated Super User programming for over 2,000 users during Epic go-lives across multiple Epic modules.
• Designed and delivered interactive training content using UPK, Captivate, and Camtasia to enhance user learning and system adoption.
• Provided ongoing support and troubleshooting, ensuring resolution of training-related issues and fostering user engagement.
Resources Inspiring Success and Empowering RISEFounder & Executive Director
Apr. 2015Dallas/Fort Worth Area• Spearheaded strategic partnerships with funders, philanthropic organizations, and corporate sponsors, securing $1.5M+ in grants, sponsorships, and donations.
• Led high-impact programs addressing housing and economic empowerment, collaborating with executives in philanthropy, CSR leaders, and institutional funders to drive systemic change.
• Executed a real estate development initiative, aligning philanthropic investments with impact-driven housing solutions for vulnerable populations. • Oversaw daily nonprofit operations, ensuring operational excellence by streamlining processes and cultivating an environment where our programs could grow and achieve maximum impact.
• Drove the development and execution of dynamic fundraising strategies.
• Led the creation of compelling grant proposals that secured critical funding, highlighting the organization's proven success and potential to deliver meaningful improvements in the lives of vulnerable youth.
• Fostered strong relationships with donors, board members, and key stakeholders, ensuring effective communication and engagement to maintain alignment with RISE’s mission and goals.
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