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Work Background
VolusionSite Reliability Engineer
Jul. 2021Austin, Texas, United StatesI assist the SRE managers with monitoring server performance, drive performance, respond to alerts, and perform regular server maintenance. I perform secondary support for our front-line support reps, as well as assist with custom SQL reporting.
VolusionProCommerce Consultant
Sep. 2019 - Jul. 2021Austin, Texas AreaAs a commerce consultant, I solve for Volusion's founders on the V1 and V2 platforms, providing actionable solutions for Volusion's unique clientele.
ZagsterOperations Specialist
Feb. 2019 - Sep. 2019Austin, Texas AreaI assist Zagstar clients with managing their fleet of microtransit vehicles by ensuring each vehicle is at each pickup location in a timely manner in accordance with customer demand and use.
VolusionContract: Billing Specialist, Order Processing
Sep. 2018 - Feb. 2019Austin, Texas AreaI installed SSL certificates to ensure the safety of customer activity for founders on the V1 Volusion eCommerce platform.
Rev.comTranscriptionist
Jun. 2018 - Sep. 2018I was a freelance audio transcriptionist through Rev.com. I specialized in transcribing audio for business use, market research, and education. I transcribed each piece of audio according to the default style-guide unless otherwise specified by the customer. I had a 5.0 accuracy and a 100% committal rating (the target average is 4.5 for accuracy and the target committal rating is 80%), and I was promoted out of training ahead of schedule.
PTP Turbo BlanketsContent Marketing and Public Relations
May. 2014 - Apr. 2018Austin, Texas AreaI produced social media content for PTP Turbo Blankets, optimized internal documents and ensured the preservation of brand message on all external marketing material. I coordinated with PTP's GM and marketing manager on marketing and sponsorship application materials for PTP's race program. I won three sponsorships, including twin GTX35 turbos from Garrett and twin GTX35 turbos with custom Xona Rotor exhaust housings from TiAL, as well as a full exhaust sponsorship for PTP's shop Nissan GT-R from Magnaflow. I organized presentation material presented to Snap-On, and designed the infographic for PTP's Nissan GT-R Heat Management Kit. Later in my time with PTP, I also managed shop inventory, organized orders for shipment, shipped online customer and dealer purchase orders, and managed accounts receivable through Intuit QuickBooks.
BazaarvoiceContent Moderator
Jan. 2013 - Jun. 2014Bazaarvoice employs a team of content moderators to moderate user-generated content in real-time. I reviewed content through the content moderation system and rejected or approved content based on usability and appropriateness. Content could not be rejected or approved based on positive or negative experience, but could be rejected for vacuous content, extensive shipping or customer service complaints, and legal issues. Our goal was 65,000 characters an hour, and when I left the position I was in the lowest fail rate bracket and in the highest pay tier.
Ace Academy for the Gifted and TalentedAssistant Fencing Coach
Aug. 2012 - May. 2013Austin, Texas AreaI was responsible for assisting the head Fencing coach with the daily drills and routines for Olympic-style Fencing. I kept students on task and provided another pair of eyes for evaluation and safety. I also filled in as a substitute teacher during weeks where the head coach traveled for tournaments for the United States Fencing Association. I ran after school practice during tournament season as well.
The University of Texas at San AntonioReader/Grader
Feb. 2008 - Dec. 2009As an R/G, it was my responsibility to ensure that student records for tests and quizzes taken on par-score grading sheets were accurate and up to date. I also offered students the opportunity to make up quizzes and tests, provided they met the eligibility criteria on the syllabus. I tallied and reported attendance records as per university policy. My work load was 30-300 students a semester.
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