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Work Background
LetMeRepair Service and Consulting (Pty) LtdCountry Manager
Dec. 2017George, Western Cape, South AfricaResponsible for our activity nationally as well as the SADC region.
Managing our P&L's, and reporting these on a monthly basis. Ensuring that we remain competitive, by building new solutions, identifying new clients and a continued focus on growing our staff contingent. Also focusing on staff retention and motivation, in turn helping our ability to maintain a high service level and customer experience.
LetMeRepair Service and Consulting (Pty) LtdRegional Manager
Jan. 2015 - Nov. 2017George, Western Cape, South AfricaRegional Manager for our Head Office and surrounds.
Managing our Head Office Branch while still maintaining our Key Client Relations with constant traveling between Cape Town and Johannesburg. Involved in the start of a re-structure, ensuring we have the right candidates in place to build a young, dynamic Management Team to take our concepts forward.
LetMeRepair Service and Consulting (Pty) LtdSpare Part Manager
May. 2010 - Dec. 2010George, Western Cape, South AfricaInterim management of our spare parts division.
Ensuring that orders and return processes were followed and executed in a timely manor. Managing a team to receive, issue, and analyze stock usage for provisional orders.
LetMeRepair Service and Consulting (Pty) LtdCustomer Service Manager
Nov. 2009 - Dec. 2014George, Western Cape, South AfricaManaging all things related to customer service, from our Call Desk to Key Accounts, and Escalations teams (+30 heads at its peak). Ensuring that we maintain our KPI's and focus on customer support and satisfaction levels. Services revolved around Managed Service concepts, Walk-in concepts, as well as sale orders.
LetMeRepair Service and Consulting (Pty) LtdKey Account Manager
Apr. 2008 - Oct. 2009George, Western Cape, South AfricaManaging selected Key Accounts and Customers, as a single point contact for their work in progress at a given moment.
Proactively ensuring that reporting, updating and KPI's were aligned in the Key Accounts space.
LetMeRepair Service and Consulting (Pty) LtdFront Desk Representative
Dec. 2007 - Mar. 2008City of Johannesburg, Gauteng, South AfricaServing Walk-in clients with regard to collecting completed repairs / booking in new repairs.
Assisting clients with updates, ETA's and managed expectations.
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