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Work Background
Medworks SurgicalProject Specialist
Apr. 2021Richmond, Virginia, United StatesSalesforce Administrator
• Create apps and manage pages to help increase productivity and brainstorm solutions.
• Company’s liaison between 3rd-party Salesforce consultants Talent Acquisition
• Create job posting using ATS like Indeed, LinkedIn, and ZipRrecruiter.
• Conduct both pre-interviews and in-person interviews with candidates
• Manage hiring ROI and reported results to company leadership
• Recruited for both mid-level sales representatives and entry-level service representative positions. IT Specialist
• Internal IT personnel to help all IT needs such as solving mild to moderate computer troubleshooting, manage company technical security, and fix physical wiring within the office.
• Company’s liaison to 3rd-party IT businesses to help with advance troubleshooting.
• Proposed and implemented new software and applications that will help advance the company’s productivity.
Medworks SurgicalExecutive Assistant To Chief Executive Officer
Jan. 2020 - Apr. 2021Richmond, Virginia, United States• Managed, organized, and streamlined the Leaderships’ tasks and calendar for productivity.
• Strategic meetings on company improvement, creating new ideas for the business to generate profit.
• Worked with leadership on new projects and assist in various processes, including setting up Salesforce, answering IT and HR questions. Talent Acquisition
• Recruited top talent for the company using ATS, like Indeed and LinkedIn, also coordinated all in-person interviews and hiring processes for both sales and service representative positions. • Organized and updated team member files in both physical and digital forms.
Medworks SurgicalHuman Resources Assistant
Sep. 2018 - Jan. 2020• Posted job descriptions for both sales and service representative positions through ZipRecruiter, LinkedIn, and Indeed.
• Managed the hiring process for the company through ATS, screening over 400+ applicant resumes per position, and coordinated both web and in person interviews.
• Administered compensation, benefits, performance management systems, safety, and recreation programs.
• Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Medworks SurgicalAdministrative Assistant
Apr. 2018 - Sep. 2018• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. • Supported logistics for programs, meetings, and events, including scheduling medical laser cases with hospitals and facilities, agenda preparation and updated sales numbers using QuickBooks and Office 365 software systems
Chick-fil-A CorporateCertified Trainer
Sep. 2016 - Dec. 2017Atlanta, Georgia• Planned and implemented training schedule and monitored both participant workflow and behaviors throughout the training process.
• Adapted courses of instruction in accordance with individual strengths and final objectives.
• Documented attendance, participation, and progress.
• Gathered and organized supplementary material to support structured lessons.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Traveled to multiple locations throughout the U.S. assisting in opening new restaurants; 2 grand openings within one month.
Mechanicsville Christian CenterIntern
May. 2011 - Dec. 2011Mechanicsville, VAConducted secondary & primary research for traveling plans of foreign missionary work
Assisted with design of multi-media information for the congregation
Chick-fil-A CorporateDirector Of Operations
Sep. 2009 - Dec. 2017Glen Allen, Virginia, United States / Ashland, Virginia, United States• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and waste prevention.
• Managing sales, training, and store administration.
• Successfully launched product, Jolt, in store to help manage team members’ task completion. • Restructured restaurant’s drive-thru operations - increased drive-thru revenue by 17% within two months, increased to 35% over seven months.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving profit growth.
• Developed and implemented high-quality work environments as measured through employee satisfaction ratings. Supported top-level decision-making and strategy planning, forging productive relationships with top leaders, and serving as key advocate for various personnel issues.
• Trained new employees on proper protocols and customer service standards.
Swim MetroManager
May. 2008 - Sep. 2011Richmond, VAServed as a Red Cross certified lifeguard
Supervised a team of lifeguards by managing employees and creating schedules
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