Sergei Kalinovskii

Project Manager

Case ManagerChief Customer Officer (CCO)Customer Success ManagerCustomer Support RepresentativeQuality controlService qualityCall CenterITCall Center SupervisorUX/UI Designer⚖️ Legal🐦 DesignCustomer ServiceConsultingFinanceLegal SupportChat SupportCustomer Care SpecialistProduct ManagerProject ManagerAdvisorData Analyst

Project & Operations Manager | Ex-Tinkoff Bank Experienced in process optimization, customer support automation, and cross-functional project delivery in fintech. 3+ years at Tinkoff Bank, managing internal support projects and launching process improvements across departments. Designed and adapted customer support scripts for new product launches, ensuring smooth onboarding and consistent service quality. Led automation initiatives that reduced response time by 20% and boosted NPS. Collaborated closely with IT, Legal, Analytics, and UX teams. Strong in operations, internal communications, and digital tools: Jira, Confluence, Notion, Asana, Google Sheets, Miro. Basic SQL and data dashboarding skills for identifying bottlenecks and tracking KPIs. Now based in Bali, open to part-time, freelance or consulting roles in operations, support, product, or expat services.

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