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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
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Startup Founder
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Engineer
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Consulting
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United Kingdom
Work Background
Capital OneDirector - Design Lead for Top of House Products, Financial Services
Jul. 2024 - Sep. 2024New York, United StatesIn addition to my role in leading our Research team, my scope has expanded to head Design for our internal Business Architecture, Data, and Risk products where I’m leading a Design team influencing strategy and execution of 2H 2024 priorities.
Capital OneDirector - Head of Design Research, Financial Services
Jul. 2022 - Sep. 2024New York, United StatesHead of Design Research for Capital One's Financial Services business, including Auto Finance, Data Insights, & Developer tools. Leading a talented team of researchers & research leaders across 4 LOBs to support over 100 Designers. I own accountability for the direction and delivery of research, research operations, and insights strategy that drive decisions in a $1.4 trillion industry. Accomplishments to date include:
• Established team Vision, Annual Roadmaps, & Service Blueprints to mature organizational research practice
• Collaboratively defined the research democratization model for designers, increasing role clarity for UXRs
• Increased team wide operations, including tools utilization, capacity tracking, impact analysis, project scoping, and skills mapping
• Optimized standards & processes for increasing efficiency by over 150%, saving the business $800,000 in YoY overhead costs
• Acquired new tools, & expanded existing tool use cases, increasing context methods +33% and decreasing E2E study timelines by +40%
• Co-Chair of the inaugural enterprise XD Research Summit which had 400+ cross functional RSVPs
• Established first set of Customer Personas for our flagship product Navigator Platform
• Oversee & forecast ~$300,000 budget spend thru real-time data
Design Leadership ForumMember - Design Leadership Forum by InVision
Dec. 2021 - Dec. 2023Our mission is to advance the practice of design leadership by fostering a community where the world’s best can learn from one another. We strive to make the Forum inclusive and relevant to those confronting the challenges of leading design teams.
VerizonSenior Manager - Head of UX Research for Consumer Digital Channels
Apr. 2020 - Jul. 2022New York, NYLed a matrixed team of UXRs across Verizon’s digital journeys and touchpoints including dotcom, app, and employee tools. We supported 80+ designers and 100+ product managers within a $96B consumer business for over 110M Verizon subscribers. Key accomplishments include: • Evangelized UXR capabilities, hire, skillsmap and increase organizational maturity
• Oversaw & forecast against my team’s $1M annual budget
• Built ‘Rapid UXR’ program, increasing team bandwidth and supporting all portfolios through 120 iterative studies in just 12 months
• Helped shape our research democratization for over 150 global designers
• Improved processes, templates, and workplace culture through creating a Code of Ethics
• Influenced strategic business priorities by enabling my team to team to deliver foundational research in a dynamic fast paced environment
Interaction Design Foundation (IDF)Local Leader - NYC Chapter
Apr. 2019 - Jun. 2022New York, New YorkLeading the group vision, direction, and yearly strategy. Managing the leadership team for internal/external communications, event coordination, member support and programs.
VerizonUX Research Manager - Consumer Network Experiences
Dec. 2017 - Apr. 2020New York, NYLead the roadmapping, planning, conducting, synthesizing, reporting, stakeholdering and evangelizing of E2E user research across several top-priority national consumer launches. Conducted ideation and prioritization workshops to turn insights into action. Helped road show UXR capabilities, hire and skillsmap across the team to increase organizational maturity. Managed and mentored junior talent. Expert in the following methodologies:
• Participant Observations
• Contextual Inquiry
• Longitudinal Diary studies
• Interviews (intercept & scheduled)
• Concept Testing (prototypes, paper, retail)
• Usability Testing (remote, in-situ, in-lab)
• Cognitive Walkthroughs
• Kano model surveys
• Survey Analysis
Rise InteractiveSenior Interaction Designer
Jan. 2017 - Dec. 2017Chicago, IllinoisLead IA, UX & interaction design efforts for enterprise clients. Built the qualitative research practice in support of the UX Analytics & SEO functions and sold several engagements to increase client account revenue and retention. Managed & mentored Jr. Design talent. My responsibilities included:
• Managing & mentoring junior talent
• Conducting Stakeholder & User Interviews
• Facilitating focus groups, usability testing and card sorting activities
• Creating Personas and User Journey Maps • Documenting task analyses
• Defining functional specifications • Auditing existing client site architectures
• Defining future-state site architectures & taxonomies
• Wireframing and Rapid Prototyping
iCiDIGITALInteraction Designer
Jan. 2015 - Jan. 2017Chicago, ILI was with the 'Billups Design' team before the iCiDIGITAL acquisition. Helped match clients' business goals and their users' needs with creative solutions. Worked on K12's intensive WCAG compliant design. Lead Architect on the Dodge Viper car configurator and the global Hyatt restaurant/spa template. Lead much of the Ingersoll Rand Products mobile design, and led the design of their subsidiary company Thermo King's new enterprise site. My responsibilities, to name a few were:
• Research/Planning
• Information Architecture & Task Analysis
• Interaction Design/UI Design
• Working cross-functionally with PMs & development
SpotHeroInteraction Designer
Sep. 2014 - Jan. 2015Chicago, IllinoisVisual design reskin of full native mobile app, and several mobile web screens. Collaboration with UX Director in IA and task flow creation. Redesign of internal marketing collateral for 2014 redesign and B2B materials. Creation and design of full data-driven Display Ad set and design of internal, digital style guide. Assisted with creation of proposed logo word mark.
The Plum Tree GroupJr Interaction Designer
Jan. 2014 - Aug. 2014Chicago, IllinoisCollaboration with the research team and constructing UX architecture, heuristic evaluation, site maps and system structure, style tiles, art direction, UI design & collaboration with the dev team on various web and mobile sites. Other responsibilities included minor content strategy, graphic design, print design initiatives, and creative strategy. Lead creation of better ideation phases and Style Tile client deliverables, providing alternate billable offerings.
The Plum Tree GroupInteraction Design Intern
Sep. 2013 - Jan. 2014Chicago, IllinoisInternal brand collateral, micro sites, display advertisements, and contributing to web design initiatives while under Sr. Design supervision. Helped lead internal pattern library for company's Information Architects.
Self EmployedWeb/Graphic Designer
Jan. 2013 - Dec. 2013
ICS Data IncWeb/Graphic Designer
Jan. 2012 - Jan. 2013
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