Devin Harold is a seasoned leader and a former Head of Design Research & top of House Design Lead for Capital One’s Financial Services division where he led a team of researchers and designers. He and his team drove impactful product strategies that transformed user experiences across internal digital platforms and delivered insights to all primary business units comprised of over 100 designers and 300 engineers. With over a decade of expertise in human-centered design, Devin has consistently empowered cross-functional teams to deliver groundbreaking solutions that sharply align with business goals. His work earned him recognition as a thought leader in the design community, where he frequently shares his insights through keynote speeches and publications. Devin is UX certified by Nielsen Norman Group, and holds certifications in Interaction Design by UC San Diego and Business Analytics by the Wharton School University of Pennsylvania.More...