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Ocado GroupTalent Development Specialist
Mar. 2024
Ocado GroupCareer Development Specialist
Oct. 2021 - Mar. 2024Conceptualising, creating, and launching Ocado’s global career development framework
Overseeing of governance and management of Ocado’s global career development framework
Leading in creating a culture of learning, self-development and inquisitiveness to inspire all levels of employees in both formal and informal mentoring and coaching programmes
Partnering with the senior leadership teams to understand the current learning and development needs by drawing on data from listening insights via internal and external channels Coaching and supporting senior leadership teams in implementing innovative L&D strategies, digital and face to face learning solutions
Managing L&D projects, identifying key milestones, communicating progress with stakeholders, measuring success, including working towards KPI’s
Establish and lead relationships / partnerships with external expert organisations that support coaching and mentoring
Ocado GroupTraining Development Partner
Mar. 2020 - Oct. 2021Hatfield, England, United KingdomFinding training and development solutions to complex cultural problems
Building and fostering relationships as a trusted partner with OL senior leadership teams to implement new strategies in training and development for managers and employees Consulting with training & development colleagues, OL People Experience Team and Senior Leadership Team assessing and analysing training needs
Liaising with People data analysts to develop targeted learning opportunities for OL
Assisting National Training Manager with tracking OL training budget ensuring ROI
Developing T&D succession plans and development paths
Consulting on succession planning and development mapping for training and development team members
Facilitating and delivering coaching, development and mentoring to OL colleagues
Creating new products and improving existing products using the product mindset
Promoting continuous improvement through feedback data analysis and research
Building trust and relationships through learning across multiple Ocado streams and teams
OcadoService Delivery Trainer
Jun. 2011 - Oct. 2021Hatfield, England, United Kingdom• Responsible for the inductions training of all new starter Customer Service Team Members to the business, specifically in Customer Service, Manual Handling, Safe Systems of Work and Food Safety • Responsible for the up-skilling of existing operational staff members, Team Managers and Customer Service Team Members
• Providing group and one to one coaching and mentoring sessions for existing employees
• Ensuring administration of all training paperwork and documentation is completed in a timely manner
• Assisting in creating and developing new training material as and when needed by the business
• Acting as a gateway of communicator for all areas of the business
• Assisting in motivating and empowering employees to excel in their roles allowing the business to utilise them more
• Liaising with various members of the business to ensure that training of employees incorporates the culture of the business whilst promoting company policy and procedure at all times.
Ocado GroupContact Centre Agent
Jun. 2010 - Jun. 2011• Resolving inbound customer queries via telephone and email.
• Assisting customers with transactional and online difficulties.
• Liaising with various departments across the business to resolve customer queries.
• Ensuring customer retention
NiNE MagazineEditor-in-Chief, Owner
May. 2009 - Jun. 2011• Sourcing and contributing news items and other ad-hoc editorial for NiNE website
• Updating the website using Wordpress.
• Monitoring daily hit rate of website
• Publicising of NiNE locally, nationally and internationally using SEO and social media networking
• Liaising with various clients making arrangements for exchange of advertisements and promotional ventures
• Researching and obtaining pictures, keeping within a tight photo budget and maintaining database of photographs and images used
• Ensure the smooth running of the production schedule from the commissioning, agreeing of deadlines, and monitoring copy as it is submitted from the freelance writing team.
• Allocation of CDs for review and sending them out to reviewers/writing team
• Continuously seeking ideas for improving and developing the magazine from presentation to features.
• Attend concerts and shows and assist with street team and promotional activity when required
Executive Grapevine International LtdContent Researcher
Apr. 2009 - Feb. 2010• Responsible for maintaining, researching and updating data contained on the in-house database for the use on the annual Executive HR Directory.
• Compiling data of international and UK executive search firms through telephone and online research
• Proof reading data
• Editing/Sub editing
• Liaising with publishers and creative staff of Directory layout
SoulBeautifulHead of Editorial
Jun. 2008 - Feb. 2010• Ongoing management of soulBEAUTIFUL website and the editorial team • Daily writing of news, features and standing pages for the website. Including both direct sourcing of material and co-ordination with brand and function correspondents • Composing press releases and weekly e-newsletters for soulBEAUTIFUL’s mailing list subscribers
• Assisting with co-ordinating future developments to the website. Liaising with Information Services over technical changes and support issues • Database management
• Monitoring all online published material to ensure it is up-to-date, appropriate and accurate. Co-ordinating and making updates to standing pages • Ensure all content is in accordance with company policy and compliant with statutory and regulatory obligations
O'Neill and BrennanCompliance and Training Officer/Quality Auditor
Feb. 2007 - May. 2008• Liaising with contractors, assessing their qualifications and eligibility to work • Travelling to regional offices conducting internal audits
• Developing and conducting training for new starters to the business regionally
• Delivering training to staff specifically to obtain the ISO9001 standard • Ensuring the entire UK business is compliant with Health and Safety standards • Communicating with clients, establishing requirements and current on site health and safety measures • Ordering of PPE, liaising with suppliers and distributing to staff and regional offices • Conducting health and safety assessments with clients via telephone • Conducting manual handling training for office staff
• Obtaining/maintaining Quality and Health and Safety standards. E.g. CHAS ISO 9001 • Coordinating of Labour Managers and engineers when required.
• Promoting Best Practice, REC and COSHH regulations at all times within the business
• Extensive file management (confidential personnel files, training manuals etc)
Tesco PLCExpatriate Services – HR Administrator -
Apr. 2005 - Feb. 2007
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