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Work Background
CartierManager of Commercial Learning and Development
Jan. 2025California, United States
GucciAssistant Store Director
Jun. 2023 - Jan. 2025Portland, Oregon Metropolitan Area• Developed a true white glove treatment to encourage sales, and the client experience.
• Changing the narrative to focus on client relationships as opposed to transactional discussions.
• Established a constant flow of virtual appointments and product procurement to complete sales.
• Successfully upgraded the store team by having staff step up or step out.
Bank of AmericaAssistant Vice President of Finance
Oct. 2022 - Jun. 2023Portland, Oregon Metropolitan Area• Within 3 months of taking the role, the branch was arsoned to the ground on December 31st, 2022
• Gathered a team to recon the assets, secure client privacy, and count safe funds for Brinks trucks to pick up surrounding hazardous materials coordination.
• Coordinated the local team with debris removal, air purification, and construction teams.
• Worked with leasing operations, ATF and Arson Investigators to release the branch which was not reopened.
• Covered 4 other branch operations in Oregon and Washington as an interim VP during the final processes.
Tiffany & Co.Multi-Unit Team Manager
Mar. 2018 - Oct. 2022San Francisco Bay Area• Relocated from Portland to San Francisco and then to San Jose to support the largest Discovery Store.
• Concept store in the company that engages the customer by providing direct access to the jewelry..
• Top Discovery Store increased units by 34% due to the accessibility of the product.
• Successfully drove New San Jose, CA Store Concept to exceed the high-water mark by 146%.
• Promoted from Assistant Store Manager in June 2019.
• Create business strategies around KPI metrics to drive higher volume and Average Value Transactions.
• Developed a scarcity strategy around appointment-based selling to grow private appointments to number 1 in the Market.
• Developed clienteling by reviewing employee client books and teaching a strategy of strategic listening to clients' lifestyles that can be augmented by thoughtful marketing to create incredible Tiffany moments.
• Continuously mentored and supported the team to drive results with a clear strategy around directives and the Tiffany Diamond knowledge base.
• Develop 3 stores into an operationally excellent store to improve efficiency.
• Within 6 months, developed the SF Union Square store from -43% to an overall year plan achievement of 104% by adjusting leadership and staff, making it profitable for the first time in 5 years.
• Worked with and directed Champion Roles rotating each quarter to ensure all aspects of our four-wall profit are exceeding expectations balancing payroll, assets, security, and operations.
• Consistently outperformed the Market by managing the KPIs through the sales plan and driving client appointment-based outreach
• The Bay Area, CA store led the region in selling through virtual appointments to show select High-Value Pieces through invitational Jewelry Events for the West Coast region.
Subaru of AmericaSales Development Manager
Oct. 2016 - May. 2017Spokane, Washington• Maintained top gross margin in sales at 73% over the closest sales team competitor.
• Placed in charge of sales training to help the other 12 team members improve sales and gross margin.
• Determine used vehicle price schedules and discount rates to ensure proper trade-in values and gross profit.
• Discovered and tracked all customer preferences to determine the proper focus of sales efforts.
• Worked within the community to network and develop a consistent flow of customer business.
• Utilized the CRM led system to track and monitor sales funnels and progress against sales.
• Represented the company at trade association meetings to promote products.
• Led the Equity of vehicles in service bays to assist in the decision to either fix the vehicle or purchase or lease a new vehicle on a flipped basis building further loyalty.
ANN INC (Ann Taylor | LOFT | Lou & Grey)Associate District Manager
Aug. 1999 - Jun. 2015Spokane, Washington, United States• In 2006, Ann Taylor was privately held and was purchased to become Ann Taylor/Loft
• Directly managed the Spokane, Washington store and developed 9 downtown stores in Washington, Oregon, and California
• Directly managed and mentored 450 individual employees in conjunction with store managers to help develop each individual to reach their greatest potential.
• Assessed all financial metrics for each store and traveled the West performing operational excellence and setting systems in place to streamline and develop processes and increase profits.
• Participated and led all new store openings in the West Coast district.
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