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Work Background
Liga de Ciudades de Puerto RicoMunicipal Engagement Curator
Jun. 2023San Juan, Puerto Rico
Universidad del Sagrado CorazónVisiting Professor
Jan. 2023San Juan, Puerto RicoIdeation and design thinking class for undergraduate students looking to start their first enterprise.
Rock Solid Technology, Inc. (now part of Granicus)Project Manager
Aug. 2021 - Jun. 2023San Juan, Puerto RicoLed and managed over 15 technology projects in Puerto Rico and North America. Supervised and led the product development team that created the Municipal Suite products, the first SaaS Streamline product for the Latin American and Caribbean markets.
Support the sales team with technical advice, client culture knowledge, and onsite demonstrations that secured $207,000 ARR in the first year. Introduce the use of Design Thinking tools and strategies for initial assessments of the client and product development, improving client engagement. Designed and oversee the implementation framework for the Muni Suite and One Request Products. This framework has reduced the implementation plan by 25% in over 25 implementations during the first year of the products.
Showcase the Municipal Suite to more than 150 participants in the Annual Latin America and Caribbean Costumer Conference of 2022, creating new sales leads.
Municipio Autónomo de Toa BajaDirector of the Municipal Institute for Cooperativism and Citizen Participation
Jul. 2018 - Oct. 2020Toa Baja, Pr, Puerto RicoDirect management and planning of the Municipal Institute for Cooperativism and Citizen Participation for the Autonomous Municipality of Toa Baja.
Create Public Policy for the Municipal Administration regarding community organization and grassroots movement. Manage the Administrative Units of Communications, Community Events and Citizen Participation.
Direct supervision of over 40 employees and professional services in a department with operational and strategic functions.
Management and administration of a $500,000.00 budget.
SelfUrban strategy consultant.
Jan. 2017 - Jul. 2018Puerto Rico areaDesign, structuring, and initial implementation of the Municipal Institute of Cooperativism and Citizen Participation for the Autonomous Municipality of Toa Baja. Reengineering of the RICH project, a project that gives guidance to students in high-risk communities, for the Department of Education of the Autonomous Municipality of Caguas. Assessing the development of projects for the integration of new technologies in municipal communications for Contáctica Inc.
Somos corp.Project Manager
Jun. 2015 - Jul. 2018San Juan, Puerto Rico, Puerto RicoProject Manager specialized in entrepreneurs and start-up development for local enterprises.
Supervision of the teams working for the "Lo de Aquí Primero" initiative and CUD Convention 2016.
Municipio de San JuanAccount executive and project manager
Jun. 2013 - Dec. 2016San Juan, Puerto Rico, Puerto RicoCoordinate special projects with the municipal management teams, including inaugurations, press conferences, local and international conventions. Attention to international guests such as mayors and international delegates of events such as Cultural Capital of Latin America 2014, ETI Fair in San Juan, VII International Congress of the Spanish Language. Represent the municipality in international conventions such as Fitur 2015 and 2016, the Culture Committee of the Union of Capital Cities of Latin America in Madrid 2015, and Guatemala 2016. Investigate and analyze information relevant to security, culture, social development, and housing issues. Manage the projects of the electronic Portal of the municipality of San Juan (www.sanjuanciudadpatria.com) and stage of development of the mobile app "Vive San Juan." Generate and coordinate communication strategies for assigned accounts.
Municipio Autónomo de CaguasCoordinator, Project for a New City of Peace.
Jan. 2011 - Feb. 2013Direct the Peace Commission's work, a multisectoral organization dedicated to drafting a public policy on violence prevention for the city of Caguas. Coordinate government programs for violence prevention using arts, citizen participation, and education to promote social awareness and a culture of peace. Design the mayor's special projects, the Advisory Council for Children and Adolescents, and the institutional campaign for the promotion of the City's Values. Collaborate in the Educating City project developing concrete actions in cultural education, national pride, and tourism for students of six City schools located in high criminal incidence areas to promote healthy coexistence. Collaborate in logistics and be a lecturer for IDEC 2012, International Congress on Democratic Education with the participation of 21 countries. Carry out and collaborate in meetings, workshops, activities, and marches that group from 25 to 2,500 people to educate on peace, environment, health, and youth leadership.
Autonomous Municipality of CaguasLibrary Assistant
Jan. 2009 - Dec. 2011Investigate in the Caguas Library Circuit. Offer training for multidisciplinary research on the Internet to citizens of all ages who use library services. Classification and arrangement of documents, books, and other materials available for consultation and loans to citizens.
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