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Work Background
Troutman PhotographySales and Operations: Co-Owner
May. 2008Albany OregonFounded and successfully grew a business from inception, consistently achieving high-ticket sales through targeted strategies and personalized client engagement. Cultivated strategic relationships with local corporations, nonprofits, educational institutions, and small businesses, significantly expanding market presence. Designed and led dynamic, sales-driven events, exhibitions, and workshops to enhance customer engagement and brand visibility. Improved overall client satisfaction by prioritizing exceptional customer support and proactive communication. Developed and implemented comprehensive marketing initiatives across SEO, social media platforms, and trade show participation, directly contributing to substantial revenue growth. Expertly negotiated vendor agreements and efficiently addressed operational challenges to optimize profitability. Secured multiple five-figure grants during the Covid-19 pandemic, ensuring financial stability and continued business growth.
Western Fire Chiefs AssociationBookstore Manager
Jan. 2004 - May. 2013Salem OregonHighlight: Increased annual bookstore sales from $160,000 annually to 1.8 million
Developed and maintained relationships with 80 publishers and provided support for over 4,000 customers. Negotiated rate increases with vendors. Assisted with implementation of online bookstore, maintained and updated website; designed marketing booths; created materials and provided on-site company presence at local and national industry trade shows. Created an online marketing program through Google Adwords and Facebook. Hired and supervised a staff of 4 employees; wrote performance evaluations. Trained new staff on shipping and receiving. Answered emails, dealt with customer complaints, and educated staffers on the ins and outs of the bookstore.
United RentalsDistrict Admin
Jul. 2002 - Sep. 2004Highlight: Created annual Oregon United Rentals administrators’ conference
Highlight: Promoted to District Office in less than 18 months
Completed financial reports, instituted sales tracking programs and directed employee morale events. Managed business development activities; administered sales programs, maintained travel reports and schedules; organized competitive market analysis. Managed accounts payable and receivable for a multi-million dollar company; ordered supplies, managed payroll, scheduling, vacations, and sick time. Ran credit checks, handled customer complaints, arranged fuel forms and CDL licensing.
Enrich Media IncOffice Manager
Nov. 2000 - Nov. 2001Highlight: Initial creation of a dot com company
Organized and set up a new company from the ground up. Hired and trained employees; organized insurance plans and benefits packages; filed business licenses, booked travel plans; managed design projects; refined EMI’s vision and strategy; supported management’s decision making; created mutual strategic and operational plans with like-minded companies
Utour.comContent Manager
Oct. 1999 - Sep. 2000Developed and managed digital content strategies to drive engagement and establish the company’s online presence. Created and optimized content tailored to the target audience. Coordinated and scheduled meetings with dignitaries. Secured access to restricted community locations to gather exclusive content, built valuable partnerships. Collaborated closely with the marketing and development teams, ensured content aligned with brand goals and messaging. Analyzed performance metrics to refine strategies and improve audience reach
Payless ShoeSourceAsst Manager
Jun. 1995 - Jul. 1996Opened and closed store, supervised team members, and ensured smooth daily operations. Provided exceptional customer service, assisted with product selection, and resolved issues. Enhanced the shopping experience, managed monies, maintained merchandise displays, and ensuring compliance with inventory, loss prevention, and safety standards.
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