World Food ProgrammeHuman Resources Generalist (operational & strategic support)
Jun. 2010 - Nov. 2014Yaoundé, CameroonEffectively serviced over 100 staff across multiple regional offices (Yaoundé, Douala, Garoua, Bertoua, Ngaoundére, and Kousseri), delivering full-spectrum operational and strategic HR support. Frequently entrusted to lead the HR department in the absence of the Head of HR, overseeing both strategic and operational priorities. Played a key role in recruiting international and local staff, streamlining onboarding/offboarding processes, and implementing measures that reduced absenteeism by 7%. Enhanced client satisfaction and internal efficiency through process improvements, earning a promotion and three certificates of recognition (2012–2014). Supervised six HR focal points, trained two colleagues, strengthened performance management practices, and modernised information systems through digitalisation and facility expansion.