ResolveLead Product Designer
Jan. 2017 - Jan. 2023Oakland, California• Created and implemented a vision for the Resolve brand identity. • Created, managed and executed various user studies to identify user experience issues and validate solutions. • Leveraged React to create and maintain the vision for a flexible and responsive user experience design pattern.
• Created, maintained and assisted with the implementation of the product visual design language throughout the product.
• Designed and implemented our marketing website using wordpress. • Designed and implemented custom CTAs on various partner websites.
• Monitored and analyzed user behavior through a combination of Google Analytics, Metabase reports and Full Story. • Created tickets to orchestrate the implementation of various product features.
• Created a flexible dashboard to facilitate the workflow for our admins and partners.
• Spoke directly with our users to learn about their experience and identify behavior triggers and areas that needed improvement.