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Work Background
AmazonTraining and Engagement Program Manager
Apr. 2023Seattle, Washington, United States● Create and implement learning programs around all areas of corporate security for Amazon locations globally across 400K+ corporate employees and 1.4M+ global employees ● Strategize and execute 20+ courses annually through the full cycle project management across research, customer consultations, project charters, scope definition, change and risk documentation, course administration, and reporting within Amazon’s LMS ● Guide stakeholders through different learning and development solutions to effectively achieve their desired goals between online courses, coaching, tools training, and changes most effectively in communication style, channel, and message ● Prioritize inbound coursework requests based on their alignment against Amazon’s global annual strategy ● Collaborate cross-functionally across 15 teams in 10-week sprints, spearheading projects through introduction, intake, charter creation, resource gathering, outline, feedback, signoff, comms review, and metrics monitoring ● Initiate introduction meetings and conduct intake meetings to walkthrough the intake questionnaire to thoroughly understand the team’s desired learning and behavioral outcomes ● Draft the charter and obtain approval across stakeholders, gather resource documents, and build the outline and storyline ● Obtain stakeholder feedback at each checkpoint and incorporate feedback through engagement sessions, conducting investigations or deep dives to prevent, detect, and resolve potential non-compliance or subject matter deficits ● Procure final signoff before release from the highest project sponsor, up to the Vice President level ● Write communications and secure review from the Communications Team prior to course release ● Monitor and report LMS statistics post-release for over 5000 learners to detect issues and proactively resolve them
AmazonAssociate Project Manager PMO | Amazon Corporate Security
Aug. 2022Seattle, Washington, United States● Oversaw project progress and communicated project status and updates to management and stakeholders weekly ● Wrote, created, and edited all PMO educational material for Project Management across ACS ● Launched the PMO internal Wiki from start to finish by maintaining documentation and updating them as processes changed within the company ● Spearheaded and coordinated all internal and external communications for PMO team ● Ensured the consistency of project management documents, policies, and procedures to meet or exceed yearly strategic goals, standards, and objectives ● Pioneered and edited business document templates for all phases of project lifecycle ● Developed policy and procedures playbook manual for the newly formed ACS PMO group ● Designed and implemented full rhythm of business calendar ● Strategized, developed, and implemented Project Management policies to align with ACS’s standards ● Tracked operational and project data in PowerBI, Clarizen, Amazon Project, and Asana
LifeDot (startup)Project Manager
Nov. 2020 - Sep. 2021Seattle, Washington, United States● Planned, developed, executed, and reported on macro-level competitive research projects for stealth-mode startup ● Kept projects on schedule and within budget using analytical skills to prioritize the founder’s needs ● Researched and applied business laws and tax regulations for independently investors, crypto currency, international finance regulations, and bank transfers
Regis UniversityGraduate Student
Sep. 2020 - Apr. 2022Key Graduate Coursework • Strategic Corporate Social Responsibility and Stewardship: Integrates program strategic stewardship, leadership, financial analysis, research, organizational change, project management, and HR, to examine these concepts from the perspective of corporate social responsibility. • Leading Change and Innovation: Uses workplace situations to diagnose when innovation within organizations is catalyzing change, and when innovation provides a solution for change with the understanding that the need for change is both predictable and unpredictable. • Strategic and Business Management as a Project Manager: Examines project strategic alignment, project benefit management/realization, business models and structures, project management client relationship and satisfaction, industry knowledge and standards, and PM operational functions. • Leading in a New Era: Explores transformational change, and the implications for individual leaders, organizational cultures and structures. • Project Monitoring and Delivery: Examines the interrelated functions impacting project deliveries and their contributions to project success. Provides the advanced knowledge required to develop, analyze and change a project plan, determine risk and allocate the necessary resources to effectively manage and complete a project in a client environment.
DellProject and Communications Specialist
Feb. 2020 - Sep. 2020Seattle, Washington, United States● Delivered 3 monthly Talent Development events in alignment with site and regional strategy, including training delivery and instructional design ● Planned, executed and managed Early in Career programs for 20 Dell Seattle participants ● Maintained PowerBI dashboard to derive data-driven insights for program improvement ● Conducted root cause analysis for metrics to target and implement corrective action plan ● Contributed to strategic project alignment and management meetings ● Encouraged and supported E2E collaboration and transparent communication across the team ● Partnered with all levels of employees, including Senior Executives, to influence and drive communications ● Implemented creative solutions to communications with an eye for future in monthly newsletter ● Served as a moderator and contribute weekly on SPSG Slack channels ● Ensured high-quality, brand consistent and error-free publications
DellExecutive Assistant to the SVP
Dec. 2018 - Feb. 2020Greater Seattle Area● Thought partner to the SVP for major decision making and business strategy ● Excellent problem solving skills, applied to an array of executive level business situations ● Partnered with HR colleagues for hiring process, budget tracking and programs implementation ● Maintained highly complex calendar and schedule of executive supported ● Planned, executed and analyzed 5 large and 15 small yearly events of 150-700 people ● Compiled team goals and operational metrics and gather appropriate inputs from 7 Senior Leadership Team Members and SVP ● Managed rewards and recognition budget of $300K per year ● Established strong working relationships with 10+ yearly C-Level clients, 20+ vendors and 100+ yearly stakeholders ● Tracked operational data in a database, including financial and other reporting metrics
T-MobileExecutive Assistant to the Vice President of Employee Experience
May. 2016 - Sep. 2018Bellevue, WA● Worked closely with training and instructional design teams to design and implement L&D models and adult learning curriculum ● Simultaneous PM experience including space planning, budgeting, process documentation, employee hiring process for 10+ employees yearly and 3 major yearly event planning cycles ● Lead team discussions around new learning materials ● Planned and executed yearly events with 500+ people, including recruiting and celebratory events, as well as 2 major yearly all-HR team parties
Novo NordiskExecutive Assistant
Apr. 2015 - Feb. 2016Seattle, WA● Tracked and managed 5 Executive calendars including meeting scheduling and travel ● Planned and executed on- and offsite events including annual Medical Symposium ● Compiled, edited and published monthly All Hands slide deck with 100+ slides from 5 groups
One EightyExecutive Support Person
Nov. 2013 - Mar. 2015Greater Seattle AreaAdministrative Assistant; CFO, COO & President of Intl Division • Fluently bilingual in Spanish & English: written & verbal, with 20 years translation experience • Database creation and management • Prepared & translated over 100 critical business documents • Performed large-scale competitive analyses • Superior proofreading & editing skills of all types of business documents in both languages
Seattle World SchoolVolunteer ELL Educator
Oct. 2008 - Sep. 2014Seattle, WA• Collaborated with other multi-cultural educators to assist students in orientation to US culture, language, education and all other aspects of their needs. • Researched and connected students to community resources, helping them build relationships with other organizations. • Worked effectively and respectfully with people of diverse cultural and economic backgrounds. • Employed advanced Spanish vocabulary and translation skills.
Brock's AcademyProject Coordinator, One on One Education
Aug. 2008 - Jun. 2014Woodinville, WAPrivate Education Tutor, Project Coordinator • ● Consistently exceeded 30+ yearly customer needs, identified by management as highest performing educator ● Designated project coordinator of 60+ students for Special Ed, Spanish and Humanities students, including curriculum creation, tutoring schedule and liaising with parents and school officials ● Effectively managed 30 individual students with severe learning needs, such as autism, dyslexia, Oppositional Defiant Disorder, ADD and ADHD
EDUCATIONAL TUTORING & CONSULTINGSpanish Tutor & Counselor
Jan. 2008 - Jan. 2011Merer Island, WAPrivate Spanish Tutor & Counselor • Daily creation of exceptional, creative materials including daily curriculum and homework, monthly tests, verbal and visual presentations for new chapters, songs, SAT prep materials, original art, vocabulary, worksheets, handouts and games for 40+ individual student needs. • Coordinated a team to develop curriculum, learning goals & behavior expectations for students. • Utilized bilingual Spanish fluency via exceptional written & oral communication skills
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