Requests
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Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
OptumCustomer Service Representative
Sep. 2024 - Mar. 2025Philippines-Assist members with inquiries about health plans, benefits, and claims.
- Provide accurate and detailed information on coverage and eligibility.
- Resolve issues related to billing, enrolment, and services.
- Maintain confidentiality and comply with healthcare regulations.
- Document interactions and ensure timely follow-up.
- Deliver exceptional customer service while meeting performance metrics.
Think VisaLegal Assistant
Apr. 2023 - Aug. 2023Australia-Interview clients and provide updates on case status
-Collect all possible information, evidence and documentation that will help their migration to Australia
-Request police reports, medical records and bills on behalf of clients
-Strict compliance with schedule of assigned appointments
-call client(s) for updates and payables
Delgra Law OfficeParallegal Assistant
Mar. 2021 - Jan. 2023Davao, Davao Region, Philippines-Coordinated client meetings, depositions, and interviews, ensuring seamless schedules and client
satisfaction.
-Conducted in-depth legal research, supporting attorneys with comprehensive case details.
-Drafted legal documents, contracts, and reports, contributing to case preparation and client
communication.
-Organized and maintained client files, ensuring confidentiality and accessibility.
-Enhanced billing accuracy and case progress updates, increasing client transparency.
-Interview clients and provide updates on case status
-Collect all possible information, evidence and documentation that will help the legal department build a case
-Request police reports, medical records and bills on behalf of clients
-Strict compliance with schedule of assigned appointments
T3tech Systems and TechnologiesAdministrative Manager
Sep. 2015 - Jan. 2022Davao, Davao Region, Philippines-Streamlined administrative processes, resulting in a 20% improvement in efficiency.
- Supervised staff and operations, fostering team productivity and meeting project deadlines.
- Negotiated procurement deals, securing cost-effective solutions for client projects.
- Monitored and reported project budgets, reducing costs by 15% through careful oversight.
- Partnered with construction teams to ensure project alignment with client needs.
TeleperformanceCSR
Jan. 2015 - Jan. 2016NCR - National Capital Region, Philippines
East West Banking CorporationLoans Bookkepper
Jan. 2006 - May. 2009- Managed microfinance loan applications, ensuring accuracy and timely processing.
- Prepared daily financial reports, maintaining error-free records.
- Increased loan disbursement efficiency by 25% through process improvements.
- Coordinated with loan officers to expedite client approvals and BI/CI verifications.
- Data entry for Account Receivable and Payable
- Reconcile transaction for the day/weekly/month end(s)
- Basic Accounting
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