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Work Background
Business Data Inc.Help Desk Support
Dec. 2019Inglewood, California, United StatesDeliver outstanding customer service by swiftly addressing end users' support inquiries and assisting them with fundamental troubleshooting activities, guaranteeing a smooth user journey.
Offer thorough and efficient support to customers, consistently resolving issues to their complete satisfaction, and optimizing user satisfaction and engagement.
Manage customer inquiries through various communication channels, such as email, chat, and phone, maintaining consistent service quality across platforms.
Diagnose and troubleshoot hardware, software, and network-related problems, utilizing a comprehensive knowledge base and excellent problem-solving skills to deliver effective solutions for end users.
Acting as a liaison between the SAAS development, Hardware Engineering, Operations, Sales and Manufacturing to ensure the smooth communication and execution during system deployments and new market introductions.
Digital RoomCustomer Service Specialist
May. 2018 - Dec. 2019Sherman Oaks, CAResolve product or service issues by clarifying the user's feedback, conducting root cause analysis, and providing a user-centric solution explanation, expediting the correction or adjustment process.
Adhere to procedures, guidelines, and policies to foster sustainable relationships of trust through open, interactive dialogue.
Deliver exceptional customer service by promptly addressing inquiries, concerns, and requests, ensuring high customer satisfaction and building positive relationships with clients.
Effectively communicate with customers via various channels (phone, email, chat) to provide accurate information, resolve issues, and guide them through product/service features, ensuring a smooth and pleasant customer experience.
JLM EnvironmentalFront Office Assistant
Feb. 2016 - Apr. 2018Lawndale, California, United StatesCoordinated with different departments to ensure adherence to established policies, promoting cross-functional collaboration and compliance by utilizing analytical abilities and problem-solving aptitude to address challenges and find effective solutions.
Exhibited excellent written and verbal communication skills, facilitating clear and concise exchange of information by scheduling and planning meetings and appointments, utilizing organizational skills to coordinate seamlessly with various stakeholders.
Showcased exceptional organizational and time management skills, contributing to effective task prioritization and completion while orchestrating office operations by optimizing procedures, effectively organizing the workspace, and aiding associates in tasks to enhance overall efficiency.
Leveraged proven experience as a back-office assistant, virtual assistant, or in administrative roles, bringing expertise in enhancing operational efficiency demonstrating a working knowledge of various office equipment, ensuring their efficient use and maintenance.
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