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Work Background
Kaiser PermanenteRegistered Nurse - Advice and Appointment Call Center
Oct. 2022 - Sep. 2024Sacramento, California, United StatesDuring this job role, I was assessing and triaging members' conditions to ensure optimal and safe outcomes based on presenting symptoms and individual needs. Major Duties:
Providing evidence-based medical advice to patients regarding their health concerns, including managing chronic conditions and addressing acute issues.
Key Accomplishments:
* Won award of excellence through delivery of top-notch services.
* Achieved call quality scores, exceeded national average on monthly basis, and ensured superior service delivery and compliance with industry standards.
Dignity HealthPatient Logistics Supervisor - California & Nevada Command Center
Nov. 2020 - Oct. 2022Rancho Cordova, California, United StatesDuring this time period, I was leading daily operations for two departments within the transfer center. Major Duties:
Delivering expert consultation to staff members on HLOC vs lateral transfers, insurance verification, ensuring EMTALA was not violated, conducting concurrent reviews, analyzing clinical data, implementing corrective actions, providing effective training to improve staff performance, and resolving complaints, grievances, and concerns.
Notable Accomplishments:
* Led concurrent and retrospective review of 4-month patient stay, securing approval for no-cost lateral transfer from Nevada to California.
* Provided educational support to uphold and enhance quality standards.
Dignity HealthDepartment Manager - St Joseph's Medical Center, Procedural Care Unit
Jan. 2017 - Nov. 2020Stockton, California, United StatesWhile serving as a Department Manager, I was overseeing specialty procedural services, including pre/post-Catheterization Lab, Endoscopy, Surgical, TAVR, Bedside TEE, pre/post Electrophysiology, and Beside Procedural Sedation. Major Job Duties:
Developing/implementing staff training for peripheral nerve blocks to boost department capabilities, executing corrective actions, fortifying enduring interdepartmental relationships while maintaining productivity and assisting in budget planning and evaluation.
Key Accomplishments:
* Attained departmental approvals in Lawson and Accounts Payable, with purchasing authority of ~$25K.
* Maximized overall productivity and reduced wait times through strategic planning.
* Led implementation and training for Surginet Cerner electronic health records, peripheral nerve blocks, and procedural sedation programs.
Dignity HealthFirst Line Supervisor & Critical Care RN - St Joseph's Medical Center, Pavilion ICU
Mar. 2010 - Jan. 2017Stockton, California, United StatesIn this time period, I was collaborating with cross-functional departments, fostering productive working relationships. Major Duties:
Optimizing departmental operations in line with clinical and operational standards, operating as Charge RN and Supervisor, and providing direct patient care for critically ill medical, surgical, cardiac, and respiratory patients.
Key Accomplishments:
● Established and trained staff on Code Blue and rapid response responsibilities, improving emergency response readiness.
● Conducted performance assessments, implemented corrective actions, and offered educational support to maintain quality standards.
AdventHealthRegistered Nurse - Sonora Regional Medical Center
Jun. 2008 - Mar. 2010Sonora, California, United StatesAs a new nursing graduate, I gained experience on a medical/surgical unit, telemetry floor, and within their critical care unit.
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