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Work Background
IQVIA Middle East and AfricaAssociate Director, Project & Delivery Management
Jul. 2023 - May. 2024Dubai, United Arab EmiratesWorked with senior leadership to develop and implement delivery processes and project management principles, ensuring alignment with company objectives. I oversaw project execution, ensuring timelines, budgets and scope were met while maintaining team morale and project health. Additionally, I fostered strong client relationships with their executive team throughout the lifecycle of the project.
IQVIA Middle East and AfricaDelivery Manager
Apr. 2022 - Jun. 2023Dubai, United Arab EmiratesDrove delivery processes within the wider technical team and ensured project deliverables were quality checked before implementation. I monitored timelines, budgets and scope to drive successful project outcomes, fostering a culture of collaboration and innovation within the team.
IQVIA Middle East and AfricaProject Manager
Mar. 2019 - Apr. 2022Dubai, United Arab EmiratesLed successful implementations of a national healthcare platform in the MENA region, collaborating with cross-functional teams at IQVIA. Piloted an in-house analytics tool and implemented a data warehouse to improve claim processing speed and provide actionable insights. Fostered strong client relationships while maintaining project scope and deliverables.
Dimensions Healthcare, later acquired by IQVIASenior Business Analyst
Jun. 2016 - Aug. 2017Dubai, UAE- Led a 2000+ person technical workshop to implement an automated insurance validation system to cross-check all visa issuance and renewal applications, increasing visa processing times by 20%.
- Consulted more than 15 clients, such as AXA insurance, MetLife, and MedNet, on how to maximise benefits from health systems provided by Dimensions Healthcare, while reducing claim costs by 10-15%.
- Gathered requirements and analysed data using SQL, from the Dubai Health Authority, for an emirate-wide patient register, where around 90% of the population got registered.
- Led a team of 5 (developers and clinical coders) to build a healthcare decision support system that went to be widely used in the UAE
- Gather, analyze and document client requirements in relation to the Dimensions Healthcare products and services.
- Advise the management on potential projects around the healthcare industry.
- Consult clients' on the systems available, for providers and payers, and how they benefit them while reducing costs.
Dimensions Healthcare, later acquired by IQVIABusiness Analyst
Apr. 2014 - May. 2016Dubai, UAE- Led a team of 3 developers to create a healthcare decision support system. Presented it to management and sales teams to aid in its launch. Created technical specification documents and user manuals; the system was sold to 50+ clients around Dubai.
- Prepared training material for Dimensions Healthcare’s flagship products and conducted training sessions for 50 insurance companies and 100 healthcare providers.
- Established project plans for 3 major clients’ integration projects. Facilitated meetings between – technical, management and clients teams, to corroborate work progress and get approvals for enhancements.
- Analyzed and documented change requests in a proper timeline and deliverable schedule.
- Prepared training material and conducted training sessions for client users.
- Communicated requirements with the required parties and ensured delivery to the client as per the signed agreements.
- Prepared product manuals, and ensured continuous updates of the new features.
- Setup project plans, updated and enforced delivery based on the set milestones.
- Reported and presented anticipated risks during the project implementation.
JawwalBSS Engineer
Oct. 2011 - Mar. 2014Ramallah - PalestineAchievements:
- Upgraded 10 Base Station Controllers (BSC) to the newest software version from Ericsson, with a downtime of less than 3%.
- Transferred 350 radio sites and transmissions links between BSCs to make sure the network is not overloaded at peak times; retaining less than 5% disturbance.
- Performed weekly network synchronization test to maintain the best clocking performance across the network. Tasks:
- Executed departmental procedures for installing, operating, maintaining and upgrading BSCs to keep the BSS network configured and updated as planned.
- Performed diagnosis and troubleshooting procedures to ensure that BSS network is healthy and consistent with predefined performance indicators.
- Responded to emergency cases related to BSS network –as part of the comprehensive emergency plan– at all times at the appropriate level to keep the BSS network live and well functioning.
- Cooperated with any vendor as well as other departments in new projects related to BSS network expansion to ensure consistency, integrity and the best inter-working environment of the network.
- Clarified & presented the BSS network performance through agreed KPIs to the senior engineer and manager to assist them in future decisions and plans.
Assali Computer Services Ltd.Intern
Jul. 2010 - Sep. 2010Jerusalem• Elastix: VoIP open-source application
• OCR-tesseract: Optical Character Recognition Project
• FreeBSD: Building a firewall using Linux based operating system (FreeBSD)
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