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Work Background
Complete Works, Inc.Information Technology Project Manager
Apr. 2024Associate engineer practice • Provided tier one and tier two support for IT systems at Complete Works Inc., ensuring seamless operation and enhancing system security.
• Maintained hardware and software to improve operational efficiency and align IT infrastructure with regulatory standards. SKILLS
Salesforce Project Management | Cybersecurity Frameworks (NIST, FISMA) | Risk Assessment & Management | Incident Response & Management |
Intrusion Detection & Prevention | Security Information and Event Management (SIEM) | Network Security | Access
Control Systems | Encryption Technologies | Secure Software Development | Vulnerability Assessment & Patch
Management | Compliance & Audit Reporting | Data Privacy Laws & Regulations | Cloud Security Management | Identity
& Access Management (IAM) | Endpoint Security Management | Digital Forensics | Penetration Testing | Secure
Configuration Management | Security Awareness Training | Disaster Recovery Planning | Threat Intelligence Analysis |
Secure Data Transmission | Mobile Device Security | Application Security | Cryptography | Security Policy Development |
Information Assurance | Ethical Hacking | Security Operations Center (SOC) Operations | IT Project Management
GlassdoorContent Project Manager
Aug. 2023Content creation project management practice • Genesis cohort for Fishbowl - Glassdoor application
• Spearheading 20+ content posts & interactions on a monthly basis increasing industry bowl engagement 25%
TargetLead Project Manager
Feb. 2022 - Sep. 2023Projects: eCommerce, Global Retail & OmniChannel Marketing • Successfully manages and delivers 2-4 $1million+ eCommerce projects within a global organization, consistently meeting business deadlines and exceeding expectations each month
• Collaborates seamlessly with cross-functional teams, including Creative, Operations, Finance, and Marketing, to align projects with company objectives and achieve outstanding results
• Effectively utilizes expertise daily in eCommerce platform to drive innovation and optimize eCommerce initiatives, enhancing guest experiences and driving revenue growth annually
• Applies Agile project management concepts and tools (Confluence, Jira), efficiently managing priorities across multiple simultaneous projects without micro-management ACCOMPLISHMENTS
• Successfully launched exclusive partnership within first calendar year of hire date, cross functionally managing content with $400k+ forecasts
• Led rapid development of two eCommerce platforms new user initiatives leading to increased operations by 40%
• Pioneering documentation processes for a 6 month integration project that will lead to strategized and streamlined promotions
InfluentialProject Manager
Feb. 2021 - Mar. 2022Denver Metropolitan AreaStrategy and operations practice •Bringing alignment, leadership, clarity, and focus to cross-functional teams, talent, and clients; balancing expectations as risks arise.
• Tracks and manages timelines/projects/deliverables ranging from $10.k-$1mil in 7-21 day fast-paced turnarounds throughout day-to-day campaign lifecycle priorities for Fortune 500 clients across multiple verticals (including CPG), stakeholders, and cross-functional teams
• Coordinates and executes negotiation management and financial management with stakeholders and talent developing industry standard rate by 60%
Primal HealingSenior Project Coordinator
Sep. 2020 - Feb. 2021Denver Metropolitan AreaOperations practice • Specifically focused on growing social engagement, measuring online conversions, and driving digital sales.
• Managed customer service, recruited new business by 50%, increasing digital product sales by 80% with professional strategy mobilizing strong marketing channels
• Collaborated with cross-functional team and stakeholder creating opportunities over 6 months to expand target market, clientele, brand image by meeting goals in 20 weeks
Kiehl’s Since 1851Digital Content Analyst
Dec. 2018 - Mar. 2020Charlotte, North Carolina• Operations practice devised of marketing strategy, merchandising strategy, and content strategy on a regional level. • Championed the customer experience with standard Kiehl's practice.
• Facilitated customer service independently daily by 100% managing retail transactions, and building business-personal relationships with frequent clientele
Maris DeHartDigital Marketing Analyst
Dec. 2018 - Jun. 2019Charleston, South Carolina AreaBusiness strategy and operations practice. • Developed loyal customer base through social media practices and current trends. • Curated media portfolios for new business development. • Assisted in website design.
Juggle, LLCLogistics Project Manager
Dec. 2017Charlotte, North Carolina, United StatesLogistics and operations practice • Supervises, nutritionist, caregiver, educates, day-to-day project manager of 1-4+ mini humans
• 4+ years of experience including special needs
• Sourced 4-5+ nannies per semester • Coordinated weekly school pick-up and seasonal activities • CPR certified 2+ years • Recipient of 100+ 5 star reviews
Center for Public Choice and Market ProcessMarketing Logistics Manager
Jan. 2016 - Dec. 2017Charleston, South CarolinaLogistics and operations practice • Organized and conducted events in collaboration with team members
• Assisted with four learning expositions for approximately 600+ local youth
• Actively participated in an annual board meeting with credit union members of all ages
• Marketed the Youth Advisory Board to new members through word of mouth, social media, e-mail, and print
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