Requests
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3
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Work Background
Forvis Mazars USResponse Analyst
Oct. 2023
Forvis Mazars USResponse Analyst I
Oct. 2023Florida, United States First response to support ticket requests and inquiries.
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and related add-ins.
Provided users with mobile solutions, Windows laptops, MFA solutions, remote connectivity and VPN.
Provide Tier I and II software and desktop support for a global accounting firm.
Receive and process requests for a variety of issues including, account provisioning, access permissions and software installation.
Escalate priority support issues to senior staff and/or corporate technology groups.
Consistantly receive 5-star ratings from users
Collect and forward all relevant information before escalating to allow senior staff to operate efficiently.
Maintain a positive working relationship with business lines and other departments.
Independently maintain and monitor ticket queue.
Execute scripts for program installations.
Grant permissions to users in Active Directory.
Use Azure to reset MFA to aid users in connecting their mobile devices.
Perform remote connectivity by troubleshooting network errors for users at their home and in the office.
Support high-level company Partners, Senior Managers, and Senior Consultants with Accounting Software
Forvis Mazars USResponse Analyst
Oct. 2023
Philips RespironicsTechnical Support Analyst
Mar. 2016 - Dec. 2022Pittsburgh PA First response to support ticket requests and inquiries.
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and related add-ins.
Provided users with mobile solutions, Windows laptops, MFA solutions, remote connectivity and VPN.
Provide Tier I and II software and desktop support for a global accounting firm.
Receive and process requests for a variety of issues including, account provisioning, access permissions and software installation.
Escalate priority support issues to senior staff and/or corporate technology groups.
Consistantly receive 5-star ratings from users
Collect and forward all relevant information before escalating to allow senior staff to operate efficiently.
Maintain a positive working relationship with business lines and other departments.
Independently maintain and monitor ticket queue.
Execute scripts for program installations.
Grant permissions to users in Active Directory.
Use Azure to reset MFA to aid users in connecting their mobile devices.
Perform remote connectivity by troubleshooting network errors for users at their home and in the office.
Support high-level company Partners, Senior Managers, and Senior Consultants with Accounting Software
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