Mone Viz - Operations Manager,

Feedback from Mone’s ex-colleagues

Let me see

Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Work Background

DISA Life SciencesOperations Manager

Sep. 2018Johannesburg, Gauteng, South AfricaImprove operational management systems, processes & best practices Purchase materials, plan inventory & oversee warehouse efficiency Ensure all operations are carried on in an appropriate, cost-effective way Help the organization’s processes remain legally compliant Formulate strategic & operational objectives Perform quality controls & monitor production KPIs Recruit, train & supervise staff Find ways to increase quality of customer service, Warehouse staff & Technical Services Make important policy, planning & strategy decisions Develop, implement & review operational policies & procedures Assist HR with recruiting Help promote a company culture that encourages top performance & high morale Identify & address problems & opportunities for the company Build alliances & partnerships with other organizations Identify & implement new process plans to improve the operation of a company Work directly with Business Unit Managers to resolve & assist with any queries Drive & encourage development of team members training plans so they have the skills, knowledge & attitude to achieve individual, team & operational performance Problem solving within the department & handling of sensitive queries & customers Assist with any SAP system related problems Updating of SAP system information Assist & monitor process of product Recalls/Quarantine stock Complete & implement all required statutory training Compiling Quotations, Commercial & Proforma Invoices for international orders Produce reports & submit to Senior Management Identifying & eliminating barrier to accuracy, productivity & quality of work. Communicating policies to associates & become the primary information source for staff; following-up to ensure compliance & consistency; taking corrective action as necessary & documenting the issue & actions taken. Resolving all / any issues with Warehouse pertaining to errors caused by Customer Service Agents & rectifying these errors within record time

Disa VascularCustomer Service Manager

Nov. 2015 - Aug. 2018Johannesburg, Gauteng, South AfricaIdentify & implement new process plans to improve Customer Services. Work directly with Business Unit Managers to resolve & assist with any queries. Processing of credit notes, sample request & Tax Invoices Compiling Quotations, Commercial & Proforma Invoices Resolves product or service problems by Clarifying the customer’s complaint, determining the cause of the problem, selecting & explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution Managing upload of Price files via Orderwise, applying of NAPPI codes at Medikredit Handle product Recalls & return to supplier thereof Produce reports & submit to Senior Management Identifying & eliminating barrier to accuracy, productivity & quality of work. Drive & encourage development of team members training plans so they have the skills, knowledge & attitude to achieve individual, team & operational performance. Confident to make decisions & accountable for own actions Problem solving within the department & handling of sensitive queries & customers. Inspire, motivate, coach & develop individuals to achieve outstanding performance through personal leadership style & behaviours. Build strong interpersonal relationships & engage with the wider operation to drive & support changes required to improve customer outcomes. Communicating policies to associates & become the primary information source for staff; following-up to ensure compliance & consistency; taking corrective action as necessary & documenting the issue & actions taken. Resolving all / any issues with Warehouse pertaining to errors caused by CS Agents & rectifying these errors. Working closely with Director of Business Strategy to ensure that relationship between DLS and hospital groups are intact and to ensure that CS Department is up to date with any changes within the groups and implemented effectively

Surgical InnovationsFinance / Debtors

Mar. 2014 - Oct. 2015NorthridingPatel Evolution Experience Collection of all outstanding debtors Allocation of debtors accounts Maintain accurate bookkeeping Dealing with customer account related inquiries Update and maintain accurate records of debtors account - Terms and Ageing Analysis Opening / creating new customer accounts Handling of new Credit Applications Do credit checks on new clients and new staff Send weekly and monthly statements to hospitals and doctors Prepare weekly debtors reports Allocations of payments Prepare all documents for valid credit notes Processing of Invoicing, Credit Notes & Quatations Daily bank statement check on payments Reversals Financing through banks ex. Investec Bookkeeping to Balance Sheet Cashbook Management of Debtors and Creditors Reconciliation of accounts General Administrative duties (filing, faxing, copying etc.) Reconciliation of bank statements Preparing management reports Monthly reconciliation of Debtors Age analysis Preparing of supplier statements and invoices Debt collection Telephonic collection of outstanding accounts Client liaison Contact debtors and inform them of debts Liaise with debtors, clients, process servers and solicitors Provide information on debts Locate debtors and convey demand for payment Chasing outstanding debts from customers Meeting collection targets in order to maintain positive cash flow Allocate receipts to invoices and credit notes so that customer balances show the correct debt due Ensure that debtor information is accurate Providing support in managing the Debtors book Deal with and manage correspondence from customers to ensure that service levels are maintained Post and lodge cheques from customers Compile settlement proposal or alternative payment arrangement to debtor Contacting individuals and business customers to ask for payment Setting up and maintaining customer files Recording payments Tracing missing debtors Updating records of debtors Performing administrative duties Preparing debtor statements

NIC Instruments and EngineeringQuality Management Systems Administrator

Feb. 2013 - Nov. 2013MidrandDaily Maintenance of QMS System documents electronically, hard copy, server and intranet files. Daily Recording, numbering and revision of all documents for QMS (Document Control Registers) Assisting / Compiling, editing and revise all documents on the QMS on an ad-hoc and annual basis. Daily Maintain Document Control and Record Matrix of all files. Daily Assisting the Management Representative, QA-QC Manager and SHE Manager with QMS and general office duties. Monthly compile list of QMS documents revised and distribute to all sites (Intranet Updates) Secretary for Management Review Meetings / QMS Meetings that includes sending meeting requests, arranging date and time for meeting, compiling agenda, taking of minutes and distribution of minutes. Weekly Compiling of Training Manuals / CD / Manuals for Sites Monthly Authorising Site Purchase Orders / Living Out Allowances etc Assisting in arranging of functions / Travel arrangements / Flight bookings / Delivery of goods Update of all documentation / certificates displayed on NIC Notice Boards Saving of all email / QMS Correspondence in Hard Copy and Soft copy files Saving and filing of all Monthly BPI received from various departments (Follow up) Assisting in the typing of Memo / Internal Circulars and distribution to relevant parties Assist in the Update and a Management od the online newsletter Update any company / department Organogram (Follow up) Update the Training records with details on training (Certificates Attendance Registers etc) Assist with the updating of Company Policies / Procedures on an annual basis Printing / Filing / Creating files on a ad-hoc basis for the QMS Team Assisting in the proof reading of documents Assisting in the revision / update and overall presentation of revised documents Update all documentation once accreditation (NOSA) has changed Daily update the Schedule / In-Out Board of the office