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Work Background
VerscomSMS Business Development and Wholesale Manager
Apr. 2025
Verscom Carrier VoiceAccount Manager
Jan. 2021İstanbul, Türkiye
Verscom Carrier VoiceNOC Manager
May. 2019 - Jan. 2021Istanbul, Turkey
Verscom Carrier VoiceNOC Team Leader
Oct. 2017 - May. 2019İstanbul, Türkiye- Effectively report the incidents to the sales department which may affect to company profit to maintain good production. - As a next level on the escalation matrix, solving advanced technical matters, and sharing the experience with the team. - Maintains and enforces maintenance of critical NOC assets, such as standards and procedures job schedules, knowledge bases, etc. - Understand, supports, and protects the operation of the NOC and make sure the team is not overload by managing the workload simultaneously. - Bringing new monitoring approaches and identify the requirements. - Install, configures and troubleshoots network equipment. Develops and implements configuration management plans. Making sure the servers are at their best level of capacity and protect them or reach the supports and engineers when needed.
Verscom Carrier VoiceNOC Engineer
Jul. 2015 - Oct. 2017İstanbul, Türkiye- Monitor, respond, communicate, troubleshoot, and drive resolution on network outages, alarms, faults and fraud conditions. - Resolve and/or escalate customer issues as appropriate. - Respond to alerts with a sense of urgency. - Work as a primary customer relation service and maintain a good relationship. - Create and track trouble tickets received via email or telephone from both internal and external sources.
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