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Work Background
FlockifyInsights Trainer
May. 2024FlexibleI am available to facilitate Insights Discovery development sessions for teams both in person and online, across various industries. I specialize in delivering tailored training to meet your organization’s unique needs. By leveraging Insights Discovery, we can deepen self-awareness, enhance understanding of others, and foster better communication—ultimately driving improved collaboration and work outcomes. Let’s work together to unlock the potential of your team! Insights is more than just training—it creates a lasting cultural impact. By helping us better understand ourselves and our colleagues, it fosters stronger working relationships, enhances collaboration, and boosts productivity. Let's transform the way teams work together!
O'Callaghan CollectionGroup Director of Human Resources
Jan. 2019 - Dec. 2023County Dublin, Ireland• Reporting to the CEO and a member of the Senior Management team, my role was to set up and develop the HR team from scratch • Introduced IT systems to support the department with compliance, efficiency and improved applicant attraction
• Developed the team, introducing the roles of HR Manager to support the hotel teams, Recruitment Exec and most recently Training Manager
• Worked with senior managers to support their personal development • Managed all aspects of HR from ER to Engagement • Worked with external consultants to develop the core values and build a culture where everyone has a part to play in the success of the business
• Managed the reduction in employees due to Covid pandemic from 450 to 70 employees and maintained a high level of engagement and created a supportive environment for those remaining in role
• Developed the recruitment plans to re-open the hotels in 2022, 3 hotels opened within 6 months with new management teams • Developed all HR Policies to ensure legally compliant and in fitting with the organization culture.
• Introduced E-learning to the business to improve training and in particular compliance whilst engaging new recruits.
Millennium & Copthorne HotelsVice President of Human Resources - Interim
Sep. 2018 - Oct. 2018London, United KingdomI completed an Interim assignment for Millennium & Copthorne Hotels with a specific focus on developing the Resourcing plan for the Mayfair hotel which is currently undergoing refurbishment and due to re-open in Q1 of 2019 after huge investment.
Helpful HRHR Consultant
Aug. 2018 - Jan. 2019Dublin, Leinster, IrelandDeveloped my own HR Consultancy business to offer services to SME's to support them with all their people needs. I have particular expertise in -
* Performance Management
* Leadership development
* Grievance/ Discipline
* Resourcing * Change management
* Defining and developing culture
Jurys Inn Hotel GroupHead of Human Resources
Jun. 2015 - Jun. 2018DublinDeveloping and delivering the HR strategy for the Jurys Inn hotel group. Working on the key areas of :- 1. Engagement 2. Recruitment & Retention
3. Development At Jurys Inn we employ great people who deliver our values every day - that is to be genuine, friendly, positive, willing and consistent. My role is to ensure that we make that easy for them by being a great place to work. We have been recognised as one of the Best Places to Work in Hospitality and in my new role I am to continue to ensure that this is delivered across all of our hotels and offices.
Jurys Inn Hotel GroupGroup HR Manager
Nov. 2011 - May. 2015DublinGroup HR Manager covering the hotels in the UK, Prague and Ireland as well as head offices in Dublin, Birmingham and Watford. I develop the HR Strategy for the group and work with my team of specialists in the UK and Ireland to deliver this to our 2000 employees. Our 2015 focus is on employee engagement and really making Jurys Inns a great place to work by developing a remuneration strategy and focusing on learning and development. We have been shortlisted for the Catey Awards for Best Employer in Hospitality. I am responsible for talent development with 85% of General Managers internally promoted it is essential that we have a pipeline right through the business. I work closely with the Senior Leadership team and with General Managers to deliver all their HR needs. Raising money for Charity is a key element to my role - last year we raised £50k in one day with a cycle between all our hotels, this year we have raised over 60k and this was my key project for the year with over 450 employees involved on the day and this has had a huge impact on morale. I work with the Senior Leadership team across all disciplines in the business - revenue, sales, marketing, finance, shared services and operations to support them in all HR matters as well as looking at how HR can support operational matters to strive for continuous improvement at all times. There has been a culture change in the business with the introduction of E Learning and this has been a great success hence the awards we have won!
Life TrainingTraining Manager
Sep. 2011 - Nov. 2011IrelandDeveloped my own business to provide training to businesses in the following areas: Leadership
Interpersonal Skills
Functional Managerment
Executive Coaching
Tesco Stores LtdHead of HR - Retail, Tesco Ireland
Oct. 2007 - Aug. 2010Dun Laoghaire• Reporting to the Operations Director, I was the Senior HR Manager responsible for all people matters for the 13,000+ employees of Tesco Ireland in over 100 stores in the Republic or Ireland
• Introduced innovative absence policy to improve attendance which resulted in decrease from 10% to 4% which was sustained and tested at 3rd party to success for the Company
• Developed and delivered performance management process to give people a fair opportunity to improve as well as enabling the Company to demote without risk • Developed the Regional Personnel support to higher capability and understanding of the operation of the business and how best to support the management of the stores • Project work on designing and implementing new structures, developing productivity saving measures and supporting operational changes to the business • A member of the negotiating team that met with Mandate and Siptu to develop an Agreement to end old management structures and bring in new ways of working
• Developed training for every employee to understand the impact of their attitude on customers and how to deliver the Every Little Helps shopping trip
• Worked closely with the UK business and India to develop productivity savings whilst delivering the needs of the business and looking after our people
• Led the Forum process between Store representatives, the Company and the Union to improve communication and working together in a consultative manner.
Tesco Stores Ltd MalaysiaHR Integration Manager
Feb. 2007 - Oct. 2007MalaysiaFollowing the takeover of the Makro business, I was seconded to Malaysia to support the restructure of the Head office support
Reported to the CEO and worked on the structure for the new business, attending leadership team meetings to provide updates
I developed the process for job matching and finding opportunities to retain the talent of both companies
Influenced the Leadership team to recruit from the Makro employees to develop their teams to support a business that would double in size
I also took responsibility to project manage the physical office integration in terms of space, equipment and tools to do the job
Ran numerous training programmes to support the development of the management of the Malaysian business, for example, Change management, problem solving, effective meeting management
Developed and delivered team builds for each department to support the integration of teams and foster harmonious working relations
Developed my own skills by working in a different culture and needing to understand the different ways of working in order to get the job done effectively.
TescoGroup HR Manager
Jun. 2002 - Mar. 2007• Working for the Store Director for 26 stores, I was primarily responsible for the delivery of People KPI’s, that is absence, training, recruitment and development of managers and Viewpoint
• Introduced development programmes to provide quality candidates to fill vacancies and support succession • Introduced new ways of working for Store Manager development with 121 coaching and PDP support
• Responsible for all people matters for new store openings, recruitment, training and ultimately delivering for the customer
• Developed the skills of the Personnel Managers in each store to deliver the role in a way that was focused on delivering the operation of the store as well as ensuring our people were taken care of.
MVC Entertainment LtdHR & Development Manager
Jun. 2000 - May. 2002Key achievements and responsibilities:
Reporting to the Regional Manager for the North, I was responsible for Personnel issues for the 43 stores, for example, recruitment, discipline, grievance and development of talent
Introduced Development Centre for every Store Manager to assess their skills and produce robust development plans to support their continued growth
Introduced new Induction process for all staff to ensure their smooth entrance into the ethos of MVC and also improve retention.
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