Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
PhilipsSenior Business Transformation Manager
May. 2022Łódź, Woj. Łódzkie, Polska• Analyze existing and emerging pain points and improvement ideas to determine which direction is appropriate to execute in line with the strategy and the business objectives. • Supervising global projects as operational tools UATs and deployments, working closely on optimalization with process experts, future RPAs, and process improvements • Overseeing standardization and simplification workstreams end2end by coordinating all aspects and working closely with project managers, hub function leaders, local experts and function BPEs. • Being bridge, initiator, coordinator, and escalation point for local hubs experts when discussing with function about new process transformations, initiatives, challenges, or fixes • Driving improvements and productivity for processes, including RPA and standardization • Working closely with function BPOs, BPEs and Experts for future transformation and current performance challenges • Supporting hubs and/or run multi-hub problem solving for processes within portfolio in order to reduce unnecessary steps in the processes, streamline operations, allocate and work on cross-function improvements, help teams to perform and transform according to strategy.
PhilipsProcess Engineering Manager
Apr. 2021 - May. 2022
PhilipsServices and Solutions Delivery Manager
Nov. 2020 - Apr. 2021Łódź, Woj. Łódzkie, Polska
PhilipsTeam Leader
Mar. 2019 - Nov. 2020Łódź, woj. łódzkie, Polska
LinklatersTeam Leader
Jan. 2018 - Feb. 2019Warszawa, woj. mazowieckie, Polska- Recruiting and managing team of 49 - 43 analysts in 4 locations, 6 senior analysts in 3 locations. Delivering IT service for 6000 customers globally in ITIL framework. - Establishing KPIs for IT support globally, creating SLAs with resolver teams and owning problem and incident management on IT support side. - Aligning team development with business needs, defining personal goals and tailored training plans - Creator of flexible working policy for Linklaters Shared Services - Project owner in multiple global initiatives: self-service portal development, mentoring program in the "Women in Technology" initiative, implementation of new telephony solution for IT support and global soft phone roll-out
Fujitsu PolandTechnical Team Manager
Jun. 2016 - Jan. 2018Łódź, woj. łódzkie, PolskaManaging team of 27 - 9 first line agents, 1 service controller, 7 product support engineers, 6 product support experts, 4 subject matter experts supporting 3 independent projects in DevOps enviroment. Maintaining quality service by enforcing quality and customer service standards; analysing and resolving quality and customer service problems; identifying trends; recommending system improvements. Overseeing roll-outs, knowledge transfers and on boarding of new customers. Searching for and implementing new IT solutions that accomodate all users needs - global data protection, virtual agent, customer portal. Enabling the team to accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees.
Fujitsu PolandProcess Controler
Feb. 2015 - Jun. 2016Łódź, woj. łódzkie, PolskaControlling daily operations on a service desk of 17 people Managing knowledge base and processes that are in use on the support desk Monitoring the quality of the service through emails, calls and tickets. Managing end-to-end Service Rehearsals before Go-Live. Providing scripts of possible issues, delivering knowledge base, technical checks on both ends, collecting feedback based on rehearsals, writing manuals based on the SR
SWMCustomer Support Specialist
Mar. 2014 - Nov. 2014Łódź, woj. łódzkie, Polska-Day to day support via phone, email or chat -Providing end user training for new employees
Capital Group COMPLEX S.A. for company CELMA S.A.General Product Manager
Feb. 2012 - Mar. 2014Łódź, woj. łódzkie, Polska- Managing a team of 4 buyers - Establishing and maintaining contact with suppliers from multiple countries - Price and quantity negotiations - Component quality control
Intch is a Professional Networking App for the Future of WorkSee more people like Paula on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
501474 people
77
Attorney at law, Founder, Partner @ Kolegial Law Firm
15
Project Manager @ Artefact OÜ
15
COO @ Counsel Masters
134512 people
77
Attorney at law, Founder, Partner @ Kolegial Law Firm
26
Software Engineer, Consultant, Founder @ Business Coders
90
Fractional CFO / COO