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Work Background
United States Equestrian FederationMember Service Representative
Aug. 2024Lexington, Kentucky, United StatesServe as first point of contact for member inquiries related to memberships, registrations, eligibility. Manage a high volume of calls and emails while maintaining excellent customer satification.
Supported high-profile events such as Horse of the Year, ensuring timely and accurate service delivery.
Trained and mentored new employees, contributing to team development and retention.
Provided conflict resolution within the member services department.
Served as a liaison across departments to ensure cohesive communication and support.
JH Performance HorsesFounder
Jan. 2019Lexington, KYDeveloped horses for national-level competitions through custom training programs.
Created educational programs for horse owners to enhance riding and care skills.
Marketed sale horses, negotiated sales terms, and facilitated transactions.
Organized transportation services to support training, purchasing, and sales logistics.
Automotive Finance CorporationDealer Service Representative
Aug. 2015 - Dec. 2018Originated and processed dealer floorplan loans with precision.
Reconciled dealer audits and resolved account discrepancies.
Supported outreach efforts to acquire and maintain new dealer relationships.
Westmark Credit UnionFinancial Services Representative
Oct. 2011 - May. 2013Originated personal and mortgage loans, providing clients with clear financial guidance.
Trained junior staff in lending procedures and customer service.
Delivered consistent, high-quality service to a diverse customer base.
CitiBranch Manager
Oct. 2007 - May. 2011Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Developed strong relationships with customers to foster timely payments and account resolution.
Maintained strict compliance with state and federal laws for mortgages, personal loans, and credit insurance sales.
Trained junior employees
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