United States Equestrian FederationMember Service Representative
Aug. 2024Lexington, Kentucky, United StatesServe as first point of contact for member inquiries related to memberships, registrations, eligibility. Manage a high volume of calls and emails while maintaining excellent customer satification.
Supported high-profile events such as Horse of the Year, ensuring timely and accurate service delivery.
Trained and mentored new employees, contributing to team development and retention.
Provided conflict resolution within the member services department.
Served as a liaison across departments to ensure cohesive communication and support.