Andrés Ponce

Customer Experience Specialist @FloraQueen

Call CenterUndergraduate StudentTranslatorCall Center SupervisorInterpretation Specialist🎓 Student

I am an insightful and experienced customer-focused professional, with a strong background in delivering world-class service across sectors including medical, telecommunications, legal, and logistics. I bring fresh perspectives to the table, combining a Bachelor’s degree in Foreign Languages with Applied Linguistics and current studies in Computer Science. This blend of experience and formal education makes me a well-rounded professional who adapts quickly and communicates effectively—both in team settings and independently. As an interpreter, I progressed from agent to Operations Manager, working with over 25 languages. I consistently achieved a 90% pass rate and 97% customer satisfaction score, serving clients such as medical insurance providers, car insurance companies, healthcare professionals, and courthouses across the United States. In addition, I have led multicultural teams ranging from five specialized agents to managing operations for approximately 150 agents. These teams have spanned diverse regions, from China to the Democratic Republic of the Congo. Currently, I work for the well-established e-commerce company FloraQueen, where I manage the Benelux and Iberian Peninsula markets. I ensure customer success for over 1,000 partner flower shops and oversee the entire logistics chain—from order processing to post-delivery support and incident resolution.

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

💰100%

Investor & VC

💸100%

Marketing

✔️100%

IT

Geos

🇺🇸100%

United States

Work Background

Customer Experience Specialist

FloraQueenCustomer Experience Specialist

Jan. 2025Barcelona, Catalonia, Spain

AI Data Trainer

InvisibleAI Data Trainer

May. 2024 - Jan. 2025

Customer Success Specialist

Empire Telecom Customer Success Specialist

Sep. 2023 - May. 2024United States

Senior Account Supervisor

ICC BPOSenior Account Supervisor

Aug. 2020 - Aug. 2022HondurasIn charge of a team of 20 agents for a Consecutive Interpretation BPO.

Language Assistant

LYCEE POLYVALENT CLAUDE BERNARDLanguage Assistant

Oct. 2018 - May. 2019Villefranche, Auvergne-Rhône-Alpes, FranceSpanish second language assistant for polyvalent high school in public educational system in France.

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