Creative (Writing and video editing)-Translator- Assistant@Freelance, self-employed
Verified
Manu Lozzia is a dynamic creative professional specializing in writing, video editing, and translation services. With over five years of experience as a self-employed freelancer, Manu has successfully alterned between these two careers, collaborated with diverse clients to deliver compelling content across multiple platforms. Known for their meticulous attention to detail and innovative storytelling, Manu excels in crafting engaging narratives that resonate with audiences. Native in Spanish and extremely fluid in english, he seamlessly bridges cultural gaps, ensuring accurate and impactful communication. With a passion for storytelling and a keen eye for detail, Manu consistently exceeds client expectations while exploring innovative approaches to multimedia projects. He has also worked ad a Spanish-English interpreter, content creator for fashion brands, and executive assistant for leading roles.More...
Andrés Ponce
Customer Experience Specialist@FloraQueen
Verified
I am an insightful and experienced customer-focused professional, with a strong background in delivering world-class service across sectors including medical, telecommunications, legal, and logistics.
I bring fresh perspectives to the table, combining a Bachelor’s degree in Foreign Languages with Applied Linguistics and current studies in Computer Science. This blend of experience and formal education makes me a well-rounded professional who adapts quickly and communicates effectively—both in team settings and independently.
As an interpreter, I progressed from agent to Operations Manager, working with over 25 languages. I consistently achieved a 90% pass rate and 97% customer satisfaction score, serving clients such as medical insurance providers, car insurance companies, healthcare professionals, and courthouses across the United States.
In addition, I have led multicultural teams ranging from five specialized agents to managing operations for approximately 150 agents. These teams have spanned diverse regions, from China to the Democratic Republic of the Congo.
Currently, I work for the well-established e-commerce company FloraQueen, where I manage the Benelux and Iberian Peninsula markets. I ensure customer success for over 1,000 partner flower shops and oversee the entire logistics chain—from order processing to post-delivery support and incident resolution.More...