Marriott Vacations WorldwideManager
Jul. 2019 - Jan. 2020Bangkok Metropolitan Area, ThailandOwner Services Manager
o Manage an international team of 25 (Japanese, Korean, Filipino, Indonesian) in fast paced environment as they answer hundreds of owner calls, respond to requests on a daily basis
o Drive team to achieve higher Owner Satisfaction Survey scores through customer service training, developing incentive programs
o Achieved highest monthly OSS score YTD at 85.3% in November, exceeding goal of 80.2%