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Work Background
Hathor Investment Group LimitedJunior Partner
Jan. 2020 - May. 2025Bangkok Metropolitan Area, ThailandHATHOR is a private investment and investment management company focused on hospitality and aspirational lifestyle products and services for the rapidly growing middle and upper-middle class consumers throughout the ASEAN community. Our current focus is on craft beer, whisky, cigars, and related lifestyle aspirations. Hathor strives to create value by managing investments in lifestyle categories poised to meet the expanding desires of the rapidly growing middle and upper-middle class consumers throughout the region.
Unique Bavarian BreweryPartner
Jan. 2020 - May. 2025Bangkok Metropolitan AreaUnique Bavarian Brewery (UBB) is about to change the landscape of the craft beer brewing industry in both North America and around the world. At the intersection of world-class engineering, entrepreneurial spirit, and a passion for delicious tasting beer, one will find the Unique Bavarian Brewery. UBB is introducing An Easier Way to Brew, using the revolutionary, patent-pending Hoer Brewery System.
Unique Bavarian BreweryBrand Strategist
Jan. 2020 - May. 2025
Marriott Vacations WorldwideManager
Jul. 2019 - Jan. 2020Bangkok Metropolitan Area, ThailandOwner Services Manager
o Manage an international team of 25 (Japanese, Korean, Filipino, Indonesian) in fast paced environment as they answer hundreds of owner calls, respond to requests on a daily basis
o Drive team to achieve higher Owner Satisfaction Survey scores through customer service training, developing incentive programs
o Achieved highest monthly OSS score YTD at 85.3% in November, exceeding goal of 80.2%
Pullman Bangkok Grande SukhumvitInternational Service Manager
Jul. 2017 - May. 2019Bangkok Metropolitan Area, Thailando Gain knowledge of guests through Opera, ACDC, notes, etc to customize arrival experience
o Specialize in garnering reviews from various channels, improving hotel online reputation (RPS) from 87.39 to 90.38 (YTD2016 to YTD2018)
o Responsible for over 400 5* reviews on TripAdvisor while managing hotel rank moving from 70 to 13 of 975 hotels in Bangkok (2016 to 2019)
o Report directly to general manager daily in management briefs, host monthly meetings to inform and motivate team with relation to guest experience
Pullman Hotels & ResortsSchool of Excellence Manager in Training
Jan. 2016 - Jul. 2017Bangkok Metropolitan Area, ThailandAn 18-month, comprehensive Management Training Program with the Accor Hotel Group, Pullman Bangkok Grande Sukhumvit specifically. In this training, I am gaining experience and knowledge from both back and front of the house operations as they each relate to the Rooms Division of the hotel. - Engineering
- Information Technology
- Pullman Touch/Operator Room
- Reservations - Food and Beverage
- Housekeeping
- Rooms Control
- Welcomer Team
- Concierge
- Executive Lounge
- Front Desk - Lobby
- Revenue
By the completion of my training, August 2017, I will have the experience necessary and the training required to successfully help operate the Rooms Division of a hotel from a management position in SE Asia or elsewhere in the world.
Marriott InternationalFront Desk Agent
Jun. 2015 - Dec. 2015Miami/Fort Lauderdale Area
The Peninsula Hong KongFront Desk Agent
May. 2014 - Aug. 2014Hong Kong
TCA Global Fund Management GroupBusiness Development
Jun. 2013 - Sep. 2013Hollywood, Fl
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