Old Mutual South AfricaSenior Disability Payments Administrator
Sep. 2017 - Dec. 2023Pinelands, Cape Town• Led the administration and processing of disability payments, overseeing a team to ensure accuracy, compliance, and timely delivery of member benefits. • Designed and implemented streamlined workflows, reducing processing times and enhancing
operational efficiency. • Managed multiple systems, including payment and data platforms, to ensure integrity, accuracy, and security of transactions. • Compiled and presented advanced Excel-based reports to senior leadership, enabling informed
decision-making and strategic planning. • Fostered strong relationships with internal and external stakeholders, resolving escalated issues and ensuring alignment with organizational goals.