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Work Background
Old Mutual South AfricaSenior Disability Payments Administrator
Sep. 2017 - Dec. 2023Pinelands, Cape Town• Led the administration and processing of disability payments, overseeing a team to ensure accuracy, compliance, and timely delivery of member benefits. • Designed and implemented streamlined workflows, reducing processing times and enhancing
operational efficiency. • Managed multiple systems, including payment and data platforms, to ensure integrity, accuracy, and security of transactions. • Compiled and presented advanced Excel-based reports to senior leadership, enabling informed
decision-making and strategic planning. • Fostered strong relationships with internal and external stakeholders, resolving escalated issues and ensuring alignment with organizational goals.
Old Mutual South AfricaCase Management Team Manager
May. 2015 - Aug. 2017Pinelands, Cape Town• Managed a team of case management professionals, ensuring the successful resolution of client cases and adherence to service level agreements. • Developed and monitored performance metrics, conducting regular team evaluations, and providing feedback to drive continuous improvement. • Streamlined communication protocols with stakeholders to improve efficiency in obtaining and processing required documents. • Oversaw scheduling processes to optimize resource allocation and ensure client satisfaction. • Acted as a point of escalation for complex cases, providing guidance and solutions to maintain service excellence.
MI LEARNING AND DEVELOPMENT CONSULTANCYIntermediate Administrative Officer
Jan. 2015 - Apr. 2015City of Cape Town, Western Cape, South Africa• Coordinated administrative functions, managing office operations, and ensuring the accuracy and accessibility of student portfolio records. • Provided logistical support for training sessions, liaising with stakeholders to facilitate smooth event execution • Contributed to process improvements by identifying inefficiencies and recommending solutions to enhance workflow.
The Fundamentals Training CentreIntern
Jan. 2014 - Jun. 2014Foreshore, Cape TownTheoretical and practical workplace experiential learning over a period of 6months.
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