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Work Background
alluoraMarketing Manager
Jun. 2024SingaporeLed the rebranding of Alluora and successfully transformed its e-commerce presence with refreshed product visuals and compelling descriptions. Mentored five interns across AI live-streaming and social media growth initiatives. Spearheaded high-impact campaigns, including a record-breaking Singapore Book of Records event, the Woman of Excellence award ceremony, and a Shopee Gala booth that drew influencers and celebrity attention. Also launched Alluora’s CRM journey through Klaviyo and contributed to multiple product award wins.
Coffeehock SingaporeSales & Marketing Executive
May. 2021 - Dec. 2021SingaporeMy duties are but not limited to:
1) Website creation and website maintenance (including online loyalty program).
2) Social media content creation (including photography and videography).
3) Products and promotion development.
4) Email marketing and Facebook Ads.
5) In-charge of all online platforms, including Shopee, Lazada, Qoo10, Amazon, NTUC marketplace, in terms of product listing and maintenance, promotion creation and order fulfilment. 6) Attending to customers at the showroom.
7) Issuing invoices to B2B customers.
8) Other administrative duties www.coffeehock.com.sg
www.facebook.com/coffeehocksg
www.instagram.com/coffeehocksg
https://www.youtube.com/channel/UCBQJnz6LtRWFC4XvO13ludg
A.muse Projects Pte LtdBusiness Operations Officer
May. 2017 - Mar. 2021SingaporeDuties:
- To oversee administrative matters
o Respond to E-mail for both B2B and B2C
o Work on quotations for cafes, corporates and weddings
o Work on generating sales reports
o Administrative for Australian Tea Masters, Singapore (ATMSG)
- To assist with orders in kitchen once a week
o This includes all wholesale / corporate / online orders o Regular stock-takes
o Cleanliness of kitchen
- To assist at corporate / trade / ATMSG / wedding events when required o Setting up booth
o Product training for part-timers
A.muse Projects Pte LtdTea-Brewista
Sep. 2016 - Apr. 2017Singapore- Welcome visitors by determining their tea interests and needs
- Educate visitors by presenting and explaining the tea menu; answering questions
- Prepare and serve drinks by following prescribed recipes and preparation
techniques
- Maintain inventories by ordering and replenishing tea supplies for tea salon
- Maintain safe and healthy work environment
- Clean and sanitize work area, utensils, or equipments
- Clean service or seating area
- Assist in sales of tea merchandise
- Assist in tea merchandise control (includes receiving and accounting for delivery
of stocks)
- Handle merchandise sales transactions diligently
- Maintain tidiness of the space
Silver SpadeBusiness Owner
May. 2016 - Aug. 2021SingaporeI started up this business out of interest in plants and had closed it down due to the Covid-19 pandemic.
UNIQGIFTBusiness Development Executive
Oct. 2015 - May. 2016SingaporeResponsible for business development for the following:
• UNIQGIFT Gift Experiences • UNIQGIFT cash vouchers • UNIQREWARDS Achievements:
1) Successfully opened 10 new client accounts.
2) Won 5 government ITQ
Immigration Solutions SingaporeSales Executive
Apr. 2015 - Aug. 2015SingaporeDuties:
- Call prospects
- Sales consultations & negotiations
- Follow-ups and Process sales orders
- Achieve sales targets
Achievements:
- Top Sales Consultant of August 2015. Total sales amount was $63,200.
Big Apps Idea Pte LtdSales Manager
Jul. 2014 - Feb. 2015SingaporeDuties:
- Promote white-label franchises
- Participate in all previews, trade shows & exhibitions. Portfolios:
1) SETANAPP Mobile app training program
2) T-shirt printing business
3) Rubber stamp printing business
4) SETACAFE Mobile coffee business
5) Expressprint printing business
6) Beauty Nowhere skincare business
7) Carisma mobile car wash business Achievements:
1) Sold more than 10 white-label franchises.
Big Apps Idea Pte LtdBusiness Development Executive
Aug. 2013 - Jul. 2014SingaporeDuties: 1) Business development for mobile applications development. 2) Admin: - Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. - Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. - Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. - Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. - Maintain positive attitude, uphold integrity and conduct oneself in a professional and responsible manner at all times. - Attendance & payroll - Accounts & invoicing - Registration & client management - Travel arrangement 3) Marketing: - EDMs content writing
- Facebook marketing for all the 7 businesses 4) Recruitment of Part-timers - Job posting on Facebook groups - Interview & selection of suitable candidates - Conduct trainings - Monitoring of work progress
Internet Biz Owners ClubAdvisor
Feb. 2012 - Feb. 2013SingaporeInternet Biz Owners Club is designed to take both aspiring entrepreneurs and successful business owners to finally understand how the internet works and finally leverage it to grow the business. Duties: - Report directly to the CEO - Events management - Strategic Partners & Collaborations - Regional Sales - Marketing Strategies
Club MedTravel Consultant
Sep. 2010 - Feb. 2012SingaporeDuties: - Attend to phone, walk-in & internet enquiries and bookings - Rooms and flights reservations using Amadeus - Consolidate daily sales report - Manage shared travel information Achievements: - Personal sales target hit at 116.9% (Target: S$1.78m) for Winter season 2010. - Personal sales target hit at 101.2% (Target: S$1.19m) for Summer season 2011. - Personal sales target hit at 52.9% before Winter season 2012 starts
SATS Ltd.Customer Service Officer
Aug. 2006 - Feb. 2008SingaporeDuties: - Departure and arrival handling - Checking- in passengers and baggage matters - In-charge of handling overbooked flights - Catering meals for flights - Supervision of staff (customer service agents) - Customer service - Airlines handled: Singapore Airlines, Silkair, Royal Brunei Airlines, Philippines Airlines and Austrian Airlines Achievements: - Certificate of Attendance – Customer Service Agent Training Programme - Star Graduand Award 2006 - Received Letter of Commendation from Silkair
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