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Work Background
Part-Time Faculty, Computer Science and Information Systems
Metropolitan Community College-Kansas CityPart-Time Faculty, Computer Science and Information Systems
Oct. 2023Lees Summit, Missouri, United States
Data Engineer III
Kansas City Life Insurance CompanyData Engineer III
Jun. 2021Kansas City, Missouri, United States- Streamlined the development, automation, and deployment of data processing using agile methodology and practices in Azure Devops. - Replaced legacy data systems with a scalable, open source data lake, allowing the business greater and more efficient access to data. - Architected data pipelines in Python for current and legacy data systems into the modern data lake. - Lead a team of two other data engineers and an analyst, coaching them on best data practices and providing code review and advice.
Linux Systems Engineer at NIC Division of Tyler Technologies
Tyler TechnologiesLinux Systems Engineer at NIC Division of Tyler Technologies
Nov. 2020 - Jun. 2021Olathe, Kansas, United States
Senior Analyst at NIC Division of Tyler Technologies
Tyler TechnologiesSenior Analyst at NIC Division of Tyler Technologies
Jul. 2019 - Nov. 2020Olathe, Kansas- Revolutionized the analysis of customer service survey results, by developing an automated sentiment analysis application in AWS, resulting in the ability to more effectively respond to negative survey feedback for the customer success team. - Reduced the overall idle time of all IT support tickets in the service desk’s backlog by a third, using a text clustering algorithm in addition to a classification model to detect patterns in the ticket description fields. - Performed crucial predictive and preventative analysis in support of IT operations, and maintained daily ETL operations. - Led a team of six other analysts in day to day data operations and stood in for management whenever needed. - Provided mentorship and technical advice to junior members of the team.
Analyst II at NIC Division of Tyler Technologies
Tyler TechnologiesAnalyst II at NIC Division of Tyler Technologies
Oct. 2014 - Jul. 2019Olathe, KS- Created mission critical business intelligence reports in R Shiny, and PowerBI, saving management time and effort. - Designed several custom KPIs which were adopted by management, leading to an operational optimization effort that reduced support ticket resolution time to close by 20%. - Overhauled the company IT department’s reporting base in six months, by transitioning them from using Excel spreadsheets to an API enabled MySQL data lake with PowerBI reporting. - Completed company sponsored Leadership training centered around team chemistry and managing differing personality types to success.
IT Help Desk Internship
Kansas City RoyalsIT Help Desk Internship
Apr. 2012 - Jul. 2012Kansas City, MO- Summer Internship while I was working on my Bachelors degree. - Employed by the Royals primarily, but MLB during All-Star week. - End-user technical support of all team departments. - Server and network support of IT infrastructure, including physical network cable installation and troubleshooting. - Valuable exposure to working in a major league front office.
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