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Work Background
RKH QitaratFM Soft Service Contracts Manager at RKH Qitarat
Mar. 2022Doha, QatarAs Soft Service Manager, I ensure the smooth functioning of operations by effectively managing the teams to maintain all facilities on Doha Metro and Lusail Tram. These maintenance activities include housekeeping, pest control, landscaping, façade cleaning and waste management for 63 stations, stabling yards and depots.
I actively participate in strategic planning and oversee the implementation of processes and procedures aimed at enhancing quality, elevating standards, and driving overall performance improvements within maintenance.
My unwavering commitment is to offer exceptional customer service, maintaining a client-centric approach comprehending the clients’ desired standards and expectations and consistently adopt a collaborative, positive approach. Strategic thinker with a continual focus on objectives, continual improvement initiatives, governance and operational efficiencies.
Si Group Holdings (Pty) LtdNational Accounts Manager
Oct. 2020 - Nov. 2021Alberton, Gauteng, South AfricaResponsible for managing all Facilities, Logistics, Operations, People and Contract Management for four branches nationwide. Managed all Customer Service, Client Relations, Billing and Claim Disputes.
Si Group Holdings (Pty) LtdResources Manager
Sep. 2017 - Sep. 2020GautengManaged all company resources, contracts, service level agreements - Assets (vehicles, buildings, equipment), Contracts, Clients, Suppliers, Procurement and Corporate Branding.
Asset management: Maintenance, Services and Cleaning of all machines, buildings, offices, storage rooms, training facilities, office equipment, vehicles, and fire equipment.
Si Group Holdings (Pty) LtdSHEQ Manager
Dec. 2010 - Jun. 2017Developed all SHEQ policies, procedures and required documentation for the Integrated Management System in compliance with ISO 45001, 14001 and 9001 standards. Document custodian and coordinator.
Identified, investigated, monitored, and measured all incidents and non-conformances relating to health, safety, and quality and implemented corrective actions.
Council for Scientific and Industrial Research (CSIR)PHD student
Apr. 2009 - Dec. 2010Modderfontein
Ampath Laboratories Intern
Jan. 2005 - Jan. 2006
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